We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. The answer lies in critical thinking skills.

This two day interactive workshop was designed for new users of Crystal Reports 2008 and Crystal Reports 2011. Some of the topics covered include a review of the software features, report design and the creation of presentation quality reports.

This two-day workshop is designed to enhance your basic report writing skills and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice.

The Certified Secure Software Lifecycle Professional (CSSLP) validates that software professionals have the expertise to incorporate security practices – authentication, authorization and auditing – into each phase of the software development lifecycle (SDLC), from software design and implementation to testing and deployment.

This one-day course will give you tools to be able to be successful and create the type of company environment that you crave through building personal and nurturing effective workplace relationships.

The DarkWeb Investigation Course offers a unique learning opportunity that provides students with a comprehensive understanding of effective investigation techniques specific to Darknet sites and users.

This five-day course helps you prepare to take the exam, Implementing Cisco Application Centric Infrastructure (300-620 DCACI), which leads to CCNP Data Center and Cisco Certified Specialist – Data Center ACI Implementation certifications. The Implementing Cisco Application Centric Infrastructure (DCACI) course will show you how to deploy and manage the Cisco Nexus 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI) mode. The course gives you the knowledge and skills to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more. The course qualifies for 40 Cisco Continuing Education credits (CE) towards recertification.

The Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX) v1.0 course gives you a detailed understanding of the Cisco® Nexus switch platform and teaches you how to install, configure, and manage Cisco Nexus® switch platforms in a scalable, highly available environment. Through a combination of lectures and handson labs, you will learn how to describe various aspects of the Cisco Nexus product families and platforms, including implementation, management, security, programmability, and storage. Additionally, you will learn how to configure device aliases and zoning, Fibre Channel over Ethernet (FCoE), and N-Port Identifier Virtualization (NPIV), and N-Port Virtualization (NPV) modes.

​Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Effective delegation is a force multiplier: it frees your time for higher-value work and develops your team’s capability. While many managers find it tricky at first, it’s a learnable skill. In this one-day workshop, you’ll learn what and when to delegate, how to match tasks to people, and a step-by-step process to delegate, monitor progress, and overcome common roadblocks.

Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating. This course will explore how these organizations maintain high reliability even in times of serious crisis and instability. We will share their secrets in a way that can be applied to all organizations in order to create high reliability and continued success.

People with disabilities represent a significant portion of our population. Though there are employment laws in place to protect this demographic this still remains a highly discriminated against group. By increasing our disability awareness we gain more knowledge on how to increase diversity in the workplace, empathize, correct faux pas, suspend judgment, and properly communicate with people with disabilities.

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team.

This course will teach the basics of Microsoft's dialect of the standard SQL langThis course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database, Azure Synapse Analytics, and Microsoft Fabric.

This learning path prepares you for the task of migrating SQL Server workloads to Azure SQL Database. You'll learn how to assess SQL Server components and compatibility for migration using the Azure SQL Migration Extension and Database Migration Assistant. This training guides you through the process of provisioning and configuring Azure SQL Database resources. You gain hands-on experience in choosing the best migration option to meet business requirements for downtime, handling migration state, and monitoring database migration. Additionally, you'll also learn to perform post-migration tasks like disaster recovery and monitoring for Azure SQL Database. These skills are essential for ensuring a smooth, efficient transition to Azure SQL Database, and maintaining its operation post-migration.

This course provides students with the knowledge and skills to create a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.

This course explores how to use Databricks and Apache Spark on Azure to take data projects from exploration to production. You’ll learn how to ingest, transform, and analyze large-scale datasets with Spark DataFrames, Spark SQL, and PySpark, while also building confidence in managing distributed data processing. Along the way, you’ll get hands-on with the Databricks workspace—navigating clusters and creating and optimizing Delta tables. You’ll also dive into data engineering practices, including designing ETL pipelines, handling schema evolution, and enforcing data quality. The course then moves into orchestration, showing you how to automate and manage workloads with Lakeflow Jobs and pipelines. To round things out, you’ll explore governance and security capabilities such as Unity Catalog and Purview integration, ensuring you can work with data in a secure, well-managed, and production-ready environment.

Azure Databricks is a fully managed, cloud-based data analytics platform, which empowers developers to accelerate AI and innovation by simplifying the process of building enterprise-grade data applications. Built as a joint effort by Microsoft and the team that started Apache Spark, Azure Databricks provides data science, engineering, and analytical teams with a single platform for big data processing and machine learning. In this course, you’ll learn how to use Azure Databricks to train and deploy machine learning models.

This course teaches developers to utilize Azure Cosmos DB for NoSQL API and SDK. Students will learn query execution, resource configuration, SDK operations, and design strategies for non-relational data modeling and data partitioning.

This learning path prepares you for the task of developing data-driven applications by using Microsoft Azure SQL Database. You'll learn how to create and configure an Azure SQL Database, build and deploy database projects using GitHub Actions and Azure Pipelines, and automate the publishing process. Additionally, you'll explore how to use Data API builder for Azure SQL Database and develop a data API with Azure Web Apps and Static Web App. Furthermore, you'll gain skills in importing data via an external REST endpoint, exporting data using an Azure Function, and securing an Azure SQL Database. These essential skills will empower you to effectively develop and manage applications using Azure SQL Database.

This course teaches developers how to create applications using the NoSQL API and SDK for Azure Cosmos DB. Students will learn how to write efficient queries, create indexing policies, manage and provisioned resources, and perform common operations with the SDK.

This course covers methods and practices for implementing and managing enterprise-scale data analytics solutions using Microsoft Fabric. Students will learn how to use Fabric dataflows, pipelines, and notebooks to develop analytics assets such as semantic models, data warehouses, and lakehouses. This course is designed for experienced data professionals skilled at data preparation, modeling, analysis, and visualization, such as the PL-300: Power BI Data Analyst certification

This course is designed to build your foundational skills in data engineering on Microsoft Fabric, focusing on the Lakehouse concept. This course will explore the powerful capabilities of Apache Spark for distributed data processing and the essential techniques for efficient data management, versioning, and reliability by working with Delta Lake tables. This course will also explore data ingestion and orchestration using Dataflows Gen2 and Data Factory pipelines. This course includes a combination of lectures and hands-on exercises that will prepare you to work with lakehouses in Microsoft Fabric.

This course covers methods and practices to implement data engineering solutions by using Microsoft Fabric. Students will learn how to design and develop effective data loading patterns, data architectures, and orchestration processes. Objectives for this course include ingesting and transforming data and securing, managing, and monitoring data engineering solutions. This course is designed for experienced data professionals skilled at data integration and orchestration, such as those with the DP-203: Azure Data Engineer certification.

In this course, students will gain foundational knowledge of core data concepts and related Microsoft Azure data services. Students will learn about core data concepts such as relational, non-relational, big data, and analytics, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will explore fundamental relational data concepts and relational database services in Azure. They will explore Azure storage for non-relational data and the fundamentals of Azure Cosmos DB. Students will learn about large-scale data warehousing, real-time analytics, and data visualization.

The CCISO Certification is an industry-leading program that recognizes the real-world experience necessary to succeed at the highest executive levels of information security. Bringing together all the components required for a C-Level positions, the CCISO program combines audit management, governance, IS controls, human capital management, strategic program development, and the financial expertise vital to leading a highly successful IS program. The job of the CISO is far too important to be learned by trial and error. Executive level management skills are not areas that should be learned on the job. Material in the CCISO Program assumes a high-level understanding of technical topics and doesn’t spend much time on strictly technical information, but rather on the application of technical knowledge to an information security executive’s day-to-day work. The CCISO aims to bridge the gap between the executive management knowledge that CISOs need and the technical knowledge that many sitting and aspiring CISOs have. This can be a crucial gap as a practitioner endeavors to move from mid-management to upper, executive management roles. Much of this is traditionally learned as on the job training, but the CCISO Training Program can be the key to a successful transition to the highest ranks of information security management.

The Engineering Cisco Meraki Solutions training helps you gain the core knowledge and skills needed to deploy, plan, design, implement, and operate complex Cisco Meraki solutions. This training combines Engineering Cisco Meraki Solutions Part 1 and 2 trainings. This training helps prepare you for roles focused on implementing, securing, and managing Cisco Meraki™ based networks from a centralized dashboard. Topics covered include Cisco Meraki’s cloud-based solutions, understanding of network security protocols, design of scalable architectures, and application of troubleshooting strategies. This training prepares you for the Cisco Meraki Solutions Specialist (ECMS 500-220) exam. If passed, you earn the Cisco Meraki Solutions Specialist certification. This training also earns you 24 Continuing Education (CE) credits towards recertification. The course qualifies for 24 Cisco Continuing Education Credits (CE).

Effective business writing is clear, concise, and purposeful. While writing well takes effort – even seasoned writers face challenges – and practice builds confidence. This workshop equips participants with essential tools to improve their writing by revisiting grammar, formatting, and audience awareness. It also introduces new strategies, including the use of AI, writing various business documents, email etiquette, and how to receive and apply constructive feedback.

A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this one day workshop, participants will master the skills that will make them a better speaker and presenter.

During this active training session simulation of activities of daily living (ADLs) and instrumental activities for daily living (IADLs) from an elderly perspective will be completed. Additional discussion will focus on communication best practices with the elderly.

eMASS (Enterprise Mission Assurance Support Service) is a government-owned web-based application which supports cybersecurity program management. This course will provide students with eMASS skills specific to their roles. It describes the role of eMASS in the Department of Defense’s Risk Management Framework for Information Technology; defines eMASS’s implementation of the Authorization Process; and covers how to operate through eMass in order to support the creation, assessment, and authorization of a completed RMF A&A package.

eMASS (Enterprise Mission Assurance Support Service) is a government-owned web-based application which supports cybersecurity program management. This course will provide students with eMASS skills specific to their roles. It describes the role of eMASS in the Department of Defense’s Risk Management Framework for Information Technology; defines eMASS’s implementation of the Authorization Process; and covers how to operate through eMass in order to support the creation, assessment, and authorization of a completed RMF A&A package.

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will help you teach participants some ways of achieving those tasks.

Reducing employee turnover and attracting as well as retaining quality staff members have been common pain points all employers are facing in the post-pandemic workforce. This course provides timely insight to the “Great Resignation” phenomenon with very relatable topics to help quash “quiet quitting”, which has become prevalent across all industries. Participants will explore common causes for employees leaving jobs they once loved, the significance of workplace culture and job satisfaction, different work style modalities, and what key ingredients inspire employees to stay committed to an organization (hint: it’s NOT loyalty).

This course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll also learn to implement security principles, implement automation and programmability within an enterprise network, and how to overlay network design by using SD-Access and SD-WAN solutions. This course helps you prepare to take the 350-401 Implementing Cisco® Enterprise Network Core Technologies (ENCOR) exam, which is part of four new certifications: • CCNP® Enterprise • CCIE® Enterprise Infrastructure • CCIE Enterprise Wireless • Cisco Certified Specialist – Enterprise Core

This full-day course will enhance your data analysis skills using advanced Excel features, including PivotTables and Power Pivot. You will learn how to organize, manipulate, and present large datasets for data-driven decision-making. The course is split into two parts: AM Section: Advanced use of PivotTables and PivotCharts. PM Section: Power Pivot for managing and analyzing large datasets.

Today's world runs on data more than ever before and that's a trend not likely to change, or even slow down, any time soon. With the tremendous amount of available data, the ability to make sense of it continues to be an ongoing challenge. You already know how to use Excel to perform simple calculations and modify worksheets to make them easier to read, interpret, and present to others. But Excel is capable of doing so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data, and present it in a visually compelling format that enables decision makers to view key trends and gain insights. And that's exactly what this course aims to help you do.

Our Microsoft Excel Level 1 courseware provides the basic concepts and skills students need to start being productive with Microsoft Excel: how to create, save, share, and print worksheets that contain various kinds of calculations and formatting.

Our Microsoft Excel Level 2 builds on the basic concepts and skills of our Excel Level 1 course to provide more advanced tools for analysis and presentation of complex, realistic data in Excel: how to manage complex workbooks, build more complex functions, use data analysis tools, make an impact with powerful chart and presentation features, and collaborate with other users.

Our Microsoft Excel Level 3 builds on the concepts and skills of our Level 1 and Level 2 courses to provide advanced tools for solving real-world problems in Microsoft Excel: lookup and decision-making functions, auditing and error-handling, array functions, date and text functions, importing and exporting, what-if- analysis, and macros.

VBA (Visual Basic for Applications) enables you to enhance and extend the capabilities of Microsoft® Excel® and other applications in the Microsoft® 365 application suite. You can use VBA to perform tasks that would be difficult or impossible to do using only worksheet functions, and you can automate a wide range of tasks so they can be performed faster, more consistently, and with less effort than performing them manually. This course will give you a good foundation for understanding, creating, and using VBA in your own Excel workbooks. You will learn how to use the macro recorder effectively, as well as how to write your own VBA code from scratch. You will use tools built into Excel to explore and learn VBA's capabilities and to optimize and debug your code.

Gain the latest skills, techniques and best practices required to create robust, well designed and efficient modern Java applications.

Risk Management Framework (RMF) for DoD/IC Implementation 2025 focuses on the Risk Management Framework prescribed by NIST Standards and prescribed by DoD CIO Office. This course is current as of August 2025. It was revised due to NIST producing new and updated publications over the preceding five years, including NIST Special Publication (SP) 800-37 R2; SP-800-53 R5; SP 800-53A R5, SP 800-53B, SP 800-160, versions 1 and 2; and DODI 8500.01, DODI 8510.01, CNSSI-1253 (among others).

In this course, you will learn how to use the most common FortiGate features. In interactive labs, you will explore firewall policies, user authentication, high availability, SSL VPN, site-to-site IPsec VPN, Fortinet Security Fabric, and how to protect your network using security profiles, such as IPS, antivirus, web filtering, application control, and more. These administration fundamentals will provide you with a solid understanding of how to implement the most common FortiGate features.

Innovation is more than creating something new – it’s about discovering better solutions, developing improved methods, and finding mor efficient ways to work. It drives progress by enabling companies to stay relevant and competitive through fresh ideas and transformative approaches. Innovation propels businesses into the future, forging paths to relevance, profitability, and success, This workshop offers participants a leader’s perspective on building and environment where innovation thrives – supported by the right systems and processes , and fostering collaboration that brings groundbreaking ideas to life.

Studies have shown many leaders throughout the world to be lacking empathy with their employees; however, those same studies show that when empathy is learned and applied in the workplace, productivity increases and relationships thrive. This half-day workshop will help participants develop and practice their empathy skills to have better productivity and better relationships at work.

This hands-on course provides a solid foundation in Git and GitHub—essential tools for modern version control and collaboration. Whether you’re a developer, DevOps engineer, or working in any digital field, you’ll learn to manage code, track changes, and contribute effectively to shared projects. Over two instructor-led days, you’ll cover Git fundamentals, branching strategies, and GitHub collaboration features like pull requests, forks, and issues. You’ll also get hands-on with more advanced GitHub capabilities, including: - Building CI/CD workflows with GitHub Actions - Deploying container images to platforms like Azure and Kubernetes - Using GitHub Copilot and prompt engineering for code generation - Authenticating securely with SSH and tokens You’ll work with projects in Python, Java, and Go, and finish with a capstone on release-based workflows. Whether you’re new to Git or ready to level up, this course equips you with the skills to manage code and collaborate with confidence.

The GL120 is a challenging course that focuses on the fundamental tools and concepts of Linux and Unix. Students gain proficiency using the command line. Beginners develop a solid foundation in Unix, while advanced users discover patterns and fill in gaps in their knowledge.

The GL250 is an expansive course that covers a wide range of network services useful to every organization. Special attention is paid to the concepts needed to implement these services securely, and to the trouble-shooting skills which will be necessary for real-world administration of these network services.

This course builds upon a foundation of core Linux systems administration principles and skills. Students will advance their Linux systems administration knowledge. The course will focus on helping students optimize system administration skills using automation techniques and deploy commonly used network services.

The GL275 is an expansive course that covers a wide range of network services useful to every organization. Special attention is paid to the concepts needed to implement these services securely, and to the trouble-shooting skills which will be necessary for real-world administration of these network services.

User satisfaction comes from great internal client service. This class is specifically designed for individuals and departments that provide services to fellow employees within their company, as opposed to external clients. For example, the Sales, Marketing, Finance and Human Resources groups are clients of the Information Technology (IT) department because IT provides services to these groups. User satisfaction requires more than only technical ability. It also requires the capability to understand user needs, communicate effectively, properly measure user satisfaction and the ability to create a service-oriented environment.

This instructor-led training manual provides a general overview of the HIPAA legislation; specifically the HIPAA Five Titles (Rules) with main focus on Title II.

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviewing job candidates, or terminating employees. This workshop will introduce those managers to human resource concepts.

Cisco Catalyst Center (formerly DNA Center) is the next-generation intent-based networking platform, providing centralized automation and assurance for enterprise networks. Version 3.x introduces advanced AI-driven analytics, improved telemetry, Energy Management capabilities, and deeper integrations with Cisco Secure Access DNS Security and Splunk for observability. This course focuses on Catalyst Center Assurance, enabling proactive, predictive, and real-time monitoring of network, client, and application health. Catalyst Center Assurance delivers significant business value by reducing operational complexity, accelerating troubleshooting, and enabling proactive network management. By leveraging AI-driven insights, predictive analytics, and real-time telemetry, organizations can ensure optimal application and client experience, minimize downtime, and align network performance with business intent. This approach transforms IT operations from reactive to predictive, improving efficiency and resilience.

The Implementing Cisco Catalyst 9000 Series Switches (ENC9K) v4.0 training provides you with insight into Cisco Catalyst 9000 Series Switches and its solution components. You will learn about the architecture, capabilities, positioning, and implementation of the Cisco Catalyst 9000 Series switches, as well as the management of the switches using CLI, Cisco DNA Center, and IOS-XE web user GUI. Additionally, you will be introduced to security, cloud, automation, and other important features of Cisco Catalyst 9000 Series switches.

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Introduction to Captivate is a three – day course designed to teach the core Adobe Captivate skills needed to create interactive eLearning and mLearning content. By following step-by-step instructions, you will learn how to create a soft-skills lesson from scratch. You’ll learn to record and produce software demonstrations, and interactive training simulations. This course will take you through three e-learning projects: a demonstration, a simulation and a SCORM-compliant quiz.

Businesses large and small can benefit from a website that will help drive traffic to their brand and reach more customers than ever before. The basis of many webpages is the HTML and CSS computer programming languages, which are used to build and style the content of a webpage. Learning how to use these languages is an important step to creating your own well-designed webpages.

This IT Change Management in an AI World course equips students with the essential knowledge and skills to drive effective change within their organizations. Participants will learn how to integrate AI-related concepts and activities into project planning and implementation, and apply leading industry change methodologies for successful outcomes. The course introduces the ERICA Change Framework to facilitate both individual and organizational transformation. Through accelerated change adoption and acceptance, students will enhance project success and prepare for the evolving demands of AI-driven environments.

This course is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Students will also receive an exam voucher with this course. The exam is a total 40 multiple choice questions and you will have 90 minutes to complete it. You must get at least 28 questions correct in order to pass. The exam is administered by PeopleCert and can be scheduled on any date after completion of the course. Students will also attain 18 professional development units (PDUs) for Project Managers.

The ITIL® Version 5 Foundation course provides participants with a comprehensive introduction to modern digital product and service management. The course explores how organizations design, deliver, operate, and continually improve technology-enabled products and services while creating value for customers and stakeholders. Participants will learn the core concepts of ITIL, including value co-creation, service relationships, lifecycle management, and the ITIL Value System, along with the Four Dimensions of Product and Service Management that enable organizations to manage services holistically. This course goes beyond theory by incorporating real-world operational scenarios, governance perspectives, and practical implementation discussions. Participants will explore how ITIL practices align with broader governance frameworks and how service management capabilities support digital transformation, cybersecurity resilience, and organizational trust. By the end of the course, participants will understand the shared language of modern service management, how ITIL practices operate in real organizations, and how these concepts support operational excellence and digital trust. The course also prepares learners for the ITIL® Version 5 Foundation certification exam.

This 3-day course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery. Candidates acquire an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and how to apply relevant practices, methods and tools. This course also provides an understanding of service performance, service quality and improvement methods.

This 4-day course is aimed at IT Service Management (ITSM) practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

This 4-day course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.

The IT Management and Leadership Executive (ITMLE) certification Boot Camp training class is designed to help current and aspiring IT senior managers maximize their current job performance and accelerate their professional advancement.

The ITMLP Certification Boot Camp training class contains a collection of key IT topics designed to increase the effectiveness of new and aspiring IT managers by widening their knowledge of IT, discussing techniques to enhance user support and satisfaction, providing insights into motivating technical professionals, and providing information on the use of various IT best-practices.

This course is paced to provide a solid foundation in Java™ for programmers without syntax experience in a C-based language. Intensive and hands-on, the course emphasizes becoming productive quickly as a Java programmer. Besides learning the basic structure and syntax of the language, students will also learn object-oriented principles and how they are applied in Java applications.

Through a combination of word association and your own natural dexterity, you will learn how to type using all ten fingers and how to make firm keystrokes without looking at the keyboard or growing fatigued.

This accelerated course is designed for students preparing for the Certified Kubernetes Administrator (CKA) exam. Building on a foundational understanding of Kubernetes, the CKA Fast Track course focuses on real-world cluster administration, troubleshooting, and lifecycle management skills required to confidently operate Kubernetes in production environments. Through concise lectures and intensive hands-on labs, students will gain direct experience with cluster provisioning, configuration, upgrades, and recovery. You will practice performing essential administrative tasks such as ETCD snapshot and restore, managing node access, configuring network plugins, setting resource quotas, implementing security controls, and troubleshooting networking and DNS issues. Every module reinforces critical CKA exam domains through guided exercises and practical challenges, simulating the time-constrained, scenario-driven nature of the certification exam. By the end of this course, you will possess the applied knowledge and operational expertise to deploy, manage, and secure Kubernetes clusters with confidence — and to succeed on the Certified Kubernetes Administrator (CKA) exam.

This accelerated course is designed for students preparing for the Certified Kubernetes Application Developer (CKAD) exam. Building upon foundational Kubernetes knowledge, the CKAD Fast Track course emphasizes application design, deployment, and troubleshooting within a live Kubernetes environment. Through concise lectures and intensive, scenario-based labs, you will develop the skills required to define, build, and manage applications using core Kubernetes resources. Students will practice real-world tasks such as implementing probes, configuring security contexts, deploying multi-container Pods, and managing workloads with Deployments, Jobs, and CronJobs.

This class introduces students to Kubernetes! This is the best place to start before embarking on your Certified System’s Administrator (CKA), or Certified Application Developer (CKAD) learning track. Kubernetes is a Cloud Orchestration Platform providing reliability, replication, and stability while maximizing resource utilization for applications and services. By the conclusion of this hands-on training you will go back to work with all necessary commands and practical skills to empower your team to succeed, as well as gain knowledge of important concepts like Kubernetes architecture and container orchestration. We prioritize covering all foundational objectives and concepts necessary for performing common operations on a Kubernetes Cluster. You will command and configure a high availability Kubernetes environment capable of demonstrating all “K8s’’ features discussed and demonstrated in this course.

This two-day workshop is a tool for your company’s executive team development. It is designed as a retreat-style intensive focus group for new or existing teams to freely discuss and tackle THEIR team’s unique challenges in a closed group format either virtually or in-person at a LANTEC training center or client’s business location. This content is not available for public enrollment, therefore a private delivery date must be requested. Our 16 hour “retreat” will align leadership teams to create and accomplish their personal best, and help them lead others to achieve extraordinary results together.

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

Louisiana Notary Exam Bootcamp: Prep, Practice, Perform (24 Hours)

The Louisiana Notary Exam Power Prep is a dynamic, 1-day accelerated learning experience designed to equip participants with the tools and strategies needed to excel on exam day. This comprehensive course offers scenario-based instructional guidance on key notary topics, personalized study strategies tailored to individual needs, and a full practice exam simulation complete with scoring and actionable recommendations for further self-study. Whether you're a re-tester, first-time candidate, or industry professional, this course will help you power up your preparation and approach the exam with confidence.

This course is designed to supply the technician with the theory and skills necessary to combat malware on their computer systems.

As enterprises seek to deploy and maintain increasingly complex Azure cloud infrastructure, there is a necessity to use “Infrastructure as Code” (IaC) tools, like Terraform. An open-source, state management tool developed by HashiCorp, Terraform allows developers to use a common coding interface to work through their various clouds safely and efficiently. Attendees will leave being able to write and understand Terraform code (HCL), have a clear understanding of Terraform’s various components and supporting tools, as well as when to reach for Terraform over another IaC tool, such as Ansible.

Shadow IT is when non-IT users develop software internally without the involvement, support, and approval of IT. It has existed for as long as there have been IT groups and technical-savvy business users. AI, however, dramatically accelerated shadow IT activities because of its ease of use and availability. Shadow IT has always been both an organizational benefit and a curse, and must be properly understood, monitored, managed or the risks can be career and organizationally ending.

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime.

Motivation requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This workshop will help participants internalize the four pillars of motivation and to make meaningful, empowered choices while taking action to get where they want to go.

In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies.

This course builds on the foundational knowledge of the Microsoft® Office 365® online apps and takes a deeper look at the specific apps beyond Microsoft Word, Excel®, and PowerPoint®. Knowing that productivity often begins with assembling the right people, this course starts with the Teams app that is used to collaborate on shared files and conduct online meetings.

In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft's® OneNote® app provides a way for you to efficiently create and collect your notes in an electronic notebook. This course will help you use OneNote notebooks to store a wide variety of content in an organized structure, access the content from anywhere, and also share it with others. Additionally, learning how OneNote and other applications in the Microsoft 365 suite are integrated will increase your productivity.

This course is designed to help you master Microsoft Teams®, the key communications tool in the suite of Microsoft 365® productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and work together effectively. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. You can also create and configure Teams to suit your business productivity needs. The Microsoft Teams app is available in three versions: a desktop application, a web application, and a mobile application. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you.

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance.

This course will introduce the audience to SharePoint Online Administration in Microsoft 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Microsoft 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online.

This course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.

As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of "big data" is a direct result of the popularity and growth of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantages. Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Microsoft® Power BI® software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, enabling users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action.

This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.

This course provides a comprehensive introduction to using Ansible for network automation and management. Ansible’s agentless nature and human-readable YAML syntax lower the barrier to entry, enabling teams to achieve immediate ROI in configuration management and multi-vendor consistency. It teaches the principles of Infrastructure as Code by focusing on the desired outcome rather than a step-by-step process.

This course provides a practical and hands-on approach to network automation using Python. It’s designed to empower network engineers to move beyond manual, time-consuming command-line interfaces. Participants will learn to leverage a full-featured programming language for advanced data manipulation, multi-vendor automation, and seamless integration with the broader IT ecosystem. The hands-on labs focus on automating real-world network devices from major vendors like Cisco, Arista, and others.