Course Library

The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.

This course provides the basic concepts and skills to start using Microsoft Access: How to navigate the Access interface, and how to create and modify tables, queries, forms, and reports.

This course provides the concepts and skills for the advanced use of Microsoft Access. This includes how to create advanced queries, forms, and reports, how to create macros, and how to manage your databases.

Participants will learn about what accountability is, how to promote it in their organization, and how to become more accountable to themselves and others.

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie.

An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and other populated areas. In most cases, active shooters use firearms and there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. All employees can help prevent and prepare for potential active shooter situations. This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation.

Adobe® Acrobat® Pro DC puts the power of the Portable Document Format, literally, at your fingertips. By taking advantage of the functionality and features available in Acrobat, you will ensure the integrity of your electronic documents regardless of who views them, on what devices, or with what operating systems. And that will give you the confidence and peace of mind that comes with knowing that what you meant to communicate is what your document recipients will see.

This 1-day course provides an overview of the AI and Generative Content features in Adobe Photoshop, InDesign, Illustrator, or Acrobat.

This 1-day course provides an overview of the AI and Generative Content features in Adobe Premiere, After Effects, and Audition.

This course focuses on Adobe® Illustrator® CC, the component within CC used to create “drawn” graphics, while enabling its users to integrate content from other domains (such as photo-oriented graphics and animation, which belong to Adobe® Photoshop® and Flash®).

This course covers the Print & Digital Media Publication Using Adobe InDesign CC objectives to help students prepare for the Adobe Certified Associate (ACA) exam. This course is also designed to cover the Adobe Certified Expert (ACE) exam objectives. This course covers the Print & Digital Media Publication Using Adobe InDesign CC objectives to help students prepare for the Adobe Certified Associate (ACA) exam. This course is also designed to cover the Adobe Certified Expert (ACE) exam objectives.

Adobe® Photoshop® CC focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe® Bridge and organization of files in Bridge is covered. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects.

This 2-day course provides a thorough overview of the interface, tools, features, and production flow for using Premiere 2026. The course is an ideal combination of instructor-led demonstration and hands-on practice for getting to know this revolutionary nonlinear video-editing application. You will perform basic editing functions while familiarizing yourself with the user interface, and you will learn to use Premiere 2026’s powerful real-time video and audio editing tools to give you precise control over virtually every aspect of your production.

Leaders today operate in environments filled with competing demands – stability vs. change, short-term vs. long-term, autonomy vs. control. These tensions are not problems to solve, but paradoxes to manage. This course introduces the Adaptive Paradox Leadership™ Model in a practical framework for navigating complexity through a dynamic leadership cycle – Frame-Hold-Sense-Act-Rebalance™ – supported by four integrated tools –Paradox Mindset, Tensional Leadership, Theory U™ , and Act/Think Experimentation – to develop a leadership rhythm that balances reflection and action. This course equips leaders to stay grounded, agile, and effective in the face of uncertainty and change to lead with clarity, resilience, and confidence in complexity.

AI-102 Designing and Implementing an Azure AI Solution is intended for software developers wanting to build AI infused applications that leverage Azure Cognitive Services, Azure Cognitive Search, and Microsoft Bot Framework. The course will use C# or Python as the programming language.

AI 3025 empowers learners to work smarter by unlocking the full potential of Microsoft Copilot. Through hands-on training and real-world applications, participants will learn to streamline workflows, reduce manual tasks, and enhance collaboration using AI capabilities built into Microsoft 365 apps like Word, Excel, Outlook, Teams, and more. Whether you're new to AI or ready to dive deeper, this course offers flexible delivery options tailored to different learning needs and job roles.

Generative Artificial Intelligence (AI) is becoming more functional and accessible, and AI agents are a key component of this evolution. This learning path will help you understand the AI agents, including when to use them and how to build them, using Azure AI Agent Service and Semantic Kernel Agent Framework. By the end of this learning path, you will have the skills needed to develop AI agents on Azure.

This course introduces fundamentals concepts related to artificial intelligence (AI), and the services in Microsoft Azure that can be used to create AI solutions. The course is not designed to teach students to become professional data scientists or software developers, but rather to build awareness of common AI workloads and the ability to identify Azure services to support them.

If you would like to learn some basics behind video game programming this camp is for you! Using the Unity 3D game engine, students will create simple 2D games reminiscent of classic arcade titles.

Articulate Storyline is one of the best eLearning development tools in the world. This step-bystep, project-based class will have you creating interactive eLearning projects in Storyline as little as two days. You’ll learn how to create Storyline projects from scratch, how to work with scenes and slides, how to add text, images, characters, shapes, and videos. There are lessons that will teach you how to add interactivity to your project via buttons, triggers, text entry areas, layers, and hotspots. And you'll learn how to engage your learners with quizzes, and how to publish your eLearning projects for the widest possible audience.

Articulate Storyline 360 Core Skills: Level 2 provides students with the knowledge and handson practice they need to develop and build advanced interactions, extend the functionality of Storyline, and have a better understanding of Storyline project workflow. This class builds upon fundamental skills in Storyline Level 1 by providing students with hands-on practice extending Storyline capabilities, and customizing the learner experience. We will explore advanced Storyline features in depth including creating interactive software simulations, creating random quiz questions, motion paths, variables, conditional triggers, incorporating Storyline with Articulate Rise, and inserting video cue points.

You can’t go anywhere without hearing the ubiquitous AI. It’s everywhere. In AutoCAD introduced some AI features that will revolutionize the design world. Just like CADD revolutionized board drafting.

Learn to design and shape the world around you using the powerful, flexible features found in AutoCAD® design and documentation software, one of the world's leading 2D and 3D CAD tools. In this course, you will learn to navigate the AutoCAD user interfaces and use the fundamental features of AutoCAD. You will learn to use the precision drafting tools in AutoCAD to develop accurate technical drawings and you'll discover ways to present drawings in a detailed and visually impressive way.

Discover the powerful tools and techniques for drawing, dimensioning, and printing 2D drawings in this course that enables you to reuse content and extract information from your drawings. With an understanding of the tools and concepts you'll learn in class, you can begin to streamline the design process and become more productive with AutoCAD.

In this course, you will learn the fundamental concepts and workflows for creating 3D models using AutoCAD. You will learn to create solid primitives, solid or surface models from cross-sectional geometry, or composite models from multiple solid models, and you'll learn to add the necessary features to detail, duplicate, and position 3D models. You will learn to document a 3D design by creating 2D drawings for production and visualization, and you'll learn to convert 2D objects to 3D objects. You will learn to communicate design ideas using visual styles, lights, model walk-through tools, and renderings.

In this course on Revit Architecture, you will learn to create full 3D architectural project models and set them up in working drawings. You will spend most of the course learning to use design development tools, including building the 3D model with walls, windows, doors, floors, roofs, and stairs, and creating reflected ceiling plans and furniture plans. You will also learn about the concepts of building information modeling (BIM) and the tools for parametric building design and documentation. Autodesk Revit Architecture is purpose-built for BIM. BIM is an integrated process built on coordinated, reliable information about a project from design through construction and into operations. By adopting BIM, architecture firms can use consistent information throughout the process to design and document innovative projects, accurately visualize appearance for improved communication, and simulate real-world performance to better understand cost, scheduling, and environmental impact.

Architecting on AWS is for solutions architects, solution-design engineers, and developers seeking an understanding of AWS architecting. In this course, you will learn to identify services and features to build resilient, secure and highly available IT solutions on the AWS Cloud. Architectural solutions differ depending on industry, types of applications, and business size. AWS Authorized Instructors emphasize best practices using the AWS Well-Architected Framework, and guide you through the process of designing optimal IT solutions, based on real-life scenarios. The modules focus on account security, networking, compute, storage, databases, monitoring, automation, containers, serverless architecture, edge services, and backup and recovery. At the end of the course, you will practice building a solution and apply what you have learned with confidence.

DevOps Engineering on AWS teaches you how to use the combination of DevOps cultural philosophies, practices, and tools to increase your organization’s ability to develop, deliver, and maintain applications and services at high velocity on AWS. This course covers Continuous Integration (CI), Continuous Delivery (CD), infrastructure as code, microservices, monitoring and logging, and communication and collaboration. Hands-on labs give you experience building and deploying AWS Cloud Formation templates and CI/CD pipelines that build and deploy applications on Amazon Elastic Compute Cloud (Amazon EC2), serverless applications, and container-based applications. Labs for multi-pipeline workflows and pipelines that deploy to multiple environments are also included.pplicable to startup, small-medium business, and enterprise development scenarios.

This course teaches experienced developers how to programmatically interact with AWS services to build web solutions. It guides you through a high-level architectural discussion on resource selection and dives deep into using the AWS Software Development Kits (AWS SDKs) and Command Line Interface (AWS CLI) to build and deploy your cloud applications. You will build a sample application during this course, learning how to set up permissions to the development environment, adding business logic to process data using AWS core services, configure user authentications, deploy to AWS cloud, and debug to resolve application issues. The course includes code examples to help you implement the design patterns and solutions discussed in the course. The labs reinforce key course content and help you to implement solutions using the AWS SDK for Python, .Net, and Java, the AWS CLI, and the AWS Management Console.

Administering Webex Contact Center (AWXCC) is a 4-day, hands-on, instructor-led training course intended for anyone requiring Day 2 support knowledge of the Webex Contact Center environment. This lab-intensive course enables learners to administer Webex Contact Center in a cloud-native environment.

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.

This course teaches IT Professionals experienced in SAP solutions how to leverage Azure resources that include deployment and configuration of virtual machines, virtual networks, storage accounts, and Azure AD that includes implementing and managing hybrid identities. Students of this course will learn through concepts, scenarios, procedures, and hands-on labs how to best plan and implement migration and operation of an SAP solution on Azure. Your will receive guidance on subscriptions, create and scale virtual machines, implement storage solutions, configure virtual networking, back up and share data, connect Azure and on-premises sites, manage network traffic, implement Azure Active Directory, secure identities, and monitor your solution.

This course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments.

This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

This course teaches Azure Solution Architects how to design infrastructure solutions. Course topics cover governance, compute, application architecture, storage, data integration, authentication, networks, business continuity, and migrations. The course combines lecture with case studies to demonstrate basic architect design principles.

This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms.

In this course students will gain the knowledge and skills needed to implement security controls, maintain the security posture, and identify and remediate vulnerabilities by using a variety of security tools. The course covers scripting and automation, virtualization, and cloud N-tier architecture.

This course teaches Network Engineers how to design, implement, and maintain Azure networking solutions. This course covers the process of designing, implementing, and managing core Azure networking infrastructure, Hybrid Networking connections, load balancing traffic, network routing, private access to Azure services, network security and monitoring. Learn how to design and implement a secure, reliable, network infrastructure in Azure and how to establish hybrid connectivity, routing, private access to Azure services, and monitoring in Azure.

This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.

This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.

Geared for experienced developers, this hands-on, workshop-style course will provide you with an immersive learning experience that will expand your skillset and open doors to new opportunities within the ever-growing technology landscape. Mastering Java and its powerful capabilities will provide you with the competitive edge you need to stand out in today's fast-paced development world.

Heartsaver Bloodborne Pathogens online course teaches students how to protect themselves and others from being exposed to blood or blood-containing materials. This course is designed to meet OSHA requirements for bloodborne pathogens training when paired with site-specific instruction. Upon completion of the online course, students receive a course completion certificate that can be presented to their employer. There are no skills test or skills demonstration at the end of this course; however, the AHA provides an optional written exam if the employer requires an exam for completion.

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place, and to generate solutions that people within the organization can take action on.

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

In this three-day course, you'll gain a comprehensive understanding of Affinity Designer, the advanced graphic design and vector illustration application. You will learn to create professional logos, icons, UI designs, and digital illustrations using precision drawing tools, shape builders, and advanced path operations. You will master the use of gradients, color palettes, typography, and layer effects to produce polished, production-ready artwork. By the end of the course, you will be able to work efficiently with both vector and raster elements and export your designs for print and digital media.

In this three-day course, you'll develop a thorough understanding of Affinity Photo, the professional photo editing and image manipulation application. You will learn to perform RAW development, advanced retouching, color correction, and compositing using layers, masks, and non- destructive editing techniques. You will master essential tools including the healing brush, frequency separation, live filters, and advanced selection methods. By the end of the course, you will be able to edit and enhance photographs at a professional level and prepare images for both print and digital output.

In this three-day course, you'll gain a comprehensive understanding of Affinity Publisher, the professional page layout and desktop publishing application. You will learn to create multi-page documents including books, magazines, brochures, and marketing materials using master pages, text styles, and advanced typography controls. You will master the integration of images and graphics, table creation, and the use of grids and guides for precise layouts. By the end of the course, you will be able to produce press-ready documents and export your work in professional publishing formats including PDF and EPUB.

This course is designed for the information security practitioner who champions system security commensurate with an organization's mission and risk tolerance while meeting legal and regulatory requirements. The Certified Authorization Professional (CAP) certification course conceptually mirrors the National Institute of Standards and Technology (NIST) system authorization process in compliance with the Office of Management and Budget (OMB) Circular A-130, Appendix III.

The Understanding Cybersecurity Operations Fundamentals (CBROPS) is a 5-day course which teaches an understanding of the network infrastructure devices, operations, and vulnerabilities of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. You will learn basic information about security concepts, common network application operations and attacks, the Windows and Linux operating systems, and the types of data used to investigate security incidents. After completing this course, you will have the basic knowledge required to perform the job role of an associate-level cybersecurity analyst in a threat-centric security operations center to strengthen network protocol, protect your devices and increase operational efficiency. This course prepares you for the Cisco Certified CyberOps Associate certification. Please note that this course is a combination of Instructor-Led and Self-Paced Study – 5 days in the classroom and approximately 1 day of self-study. The self-study content will be provided as part of the digital courseware that you will receive at the beginning of the course and should be part of your preparation for the exam. The course qualifies for 30 Cisco Continuing Education credits (CE) towards recertification.

CCNA 200-301 Official Cert Guide, Volume 1 provides foundational knowledge to install, configure, and operate small- to medium-sized networks. Through hands-on labs, students will gain practical experience in networking essentials, IP addressing, routing protocols, and Ethernet LANs, preparing them for the CCNA 200-301 v1.1 certification exam.

CCNA 200-301 Official Cert Guide, Volume 2 builds on the foundational knowledge from Volume 1, introducing more advanced networking concepts such as wireless LANs, security architectures, network automation, and programmability. This volume is essential for preparing students for the CCNA 200-301 v1.1 certification exam and focuses on real-world applications, particularly in areas like cloud and automation technologies.

The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge.

CEH v13 is globally recognized, accredited by the U.S. DoD 8140, and ranked among the top certifications in cybersecurity. By the end of this course, participants will master the five phases of ethical hacking—reconnaissance, scanning, gaining access, maintaining access, and covering tracks—enhanced with AI capabilities.

EC-Council’s C|HFI program prepares cybersecurity professionals with the knowledge and skills to perform effective digital forensics investigations and bring their organization into a state of forensic readiness. This includes establishing the forensics process, lab, evidence handling procedures, as well as the investigation procedures required to validate/triage incidents and point the incident response teams in the right direction. Forensic readiness could be the difference between a minor incident and a major cyber-attack that brings a company to its knees.

The Certified Information Systems Security Professional (CISSP) is the most globally recognized certification in the information security market. CISSP validates an information security professional’s deep technical and managerial knowledge and experience to effectively design, engineer, and manage the overall security posture of an organization. The broad spectrum of topics included in the CISSP Common Body of Knowledge (CBK®) ensure its relevancy across all disciplines in the field of information security.

There are currently five generations in the workforce. Only a few short years ago, employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy and happy enough that they would like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

The Cybersecurity Maturity Model Certification (CMMC), managed by The Cyber AB (formerly known as the CMMC Accreditation Body or the CMMC-AB), is a program through which an organization's cybersecurity program maturity is measured by its initial and ongoing compliance with applicable cybersecurity practices, as well as their integration of corresponding policies and plans into their overall business operations.

In this advanced technical training course, you’ll learn how to plan for cloud-based and hybrid network deployments and integrations using the Cisco Meraki full-stack product portfolio and Cisco on-premise managed solutions like the ISR and Catalyst products.

CND v2 is based on the cybersecurity education framework and work role task analysis presented by the National Infocomm Competency Framework (NICF). The program is also mapped to the Department of Defense (DoD) roles for system/network administrators as well as global work roles and responsibilities laid out by the revised NICE Framework 2.0

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

This course provides the basic knowledge needed to install, configure, and support computer software and implement networking.

CompTIA Cloud+ CV0-003 provides the basic knowledge and skills needed to analyze, select, monitor, and protect cloud resources in a vendor-neutral format; this includes vulnerability management, network reconnaissance and monitoring, connecting networks to clouds, cloud migration, secure policies and procedures, host and network security, identity management systems, and incident response. This course maps to the CompTIA Cloud+ CV0-003 certification exam. Objective coverage is marked throughout the course.

The CompTIA Cybersecurity Analyst (CySA+) course provides the knowledge to analyze, monitor, and protect computer and network systems using a vendor-neutral format. It includes threat intelligence, active security, vulnerability management, network reconnaissance and monitoring, secure operations, and incident response. This course maps to the CompTIA CySA+ certification exam.

This course provides the basic knowledge needed to install and manage modern Linux systems in a vendor-neutral format. It includes usage of fundamental operating system tools, networking and storage, applications and services, account management, access controls, scripting, automation tools, and troubleshooting. This course maps to the CompTIA Linux+ certification exam..

Welcome to CompTIA Network+ Certification, Exam N10-009. This course provides the basic knowledge needed to plan, install, maintain, and troubleshoot modern networks in a vendor-neutral format; this includes physical network components and technologies, logical structures, common protocols, and network security. This course maps to the CompTIA Network+ N10-009 certification exam.

CompTIA Security+ Certification SY0-701 provides the basic knowledge needed to plan, implement, and maintain information security in a vendor-neutral format; this includes risk management, host and network security, authentication and access control systems, cryptography, and organizational security. This course maps to the CompTIA Security+ certification exam. Objective coverage is marked throughout the course. You will benefit most from this course if you intend to take a CompTIA Security+ SY0-701 exam. This course assumes that you have basic knowledge of using and configuring individual workstations and simple networks. Knowledge equivalent to the CompTIA A+ and Network+ certifications is helpful but not necessary.

This advanced-level course prepares learners to architect, engineer, integrate, and implement secure solutions across diverse enterprise environments. Participants will gain expertise in governance and compliance, security architecture, operations, engineering, and automation. The training aligns with the CAS-005 exam objectives and covers hands-on scenarios to reinforce critical thinking and problem-solving.

This course provides the basic knowledge needed to assemble, install, maintain, and troubleshoot modern servers in a vendor-neutral format; this includes physical components and technologies, operating systems and networking, security controls, and troubleshooting. This course maps to the CompTIA Server+ certification exam SK0-005.

Many people see conflict as a negative experience. Conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help them resolve conflict successfully and produce a win-win outcome.

​Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

​Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. The answer lies in critical thinking skills.

This two day interactive workshop was designed for new users of Crystal Reports 2008 and Crystal Reports 2011. Some of the topics covered include a review of the software features, report design and the creation of presentation quality reports.

This two-day workshop is designed to enhance your basic report writing skills and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice.

The Certified Secure Software Lifecycle Professional (CSSLP) validates that software professionals have the expertise to incorporate security practices – authentication, authorization and auditing – into each phase of the software development lifecycle (SDLC), from software design and implementation to testing and deployment.

This one-day course will give you tools to be able to be successful and create the type of company environment that you crave through building personal and nurturing effective workplace relationships.

The DarkWeb Investigation Course offers a unique learning opportunity that provides students with a comprehensive understanding of effective investigation techniques specific to Darknet sites and users.

This five-day course helps you prepare to take the exam, Implementing Cisco Application Centric Infrastructure (300-620 DCACI), which leads to CCNP Data Center and Cisco Certified Specialist – Data Center ACI Implementation certifications. The Implementing Cisco Application Centric Infrastructure (DCACI) course will show you how to deploy and manage the Cisco Nexus 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI) mode. The course gives you the knowledge and skills to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more. The course qualifies for 40 Cisco Continuing Education credits (CE) towards recertification.

The Implementing Cisco HyperFlex (DCIHX) v1.1 course shows you how to deploy and use the Cisco© HyperFlex data platform to support multi-cloud workloads.

​Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Effective delegation is a force multiplier: it frees your time for higher-value work and develops your team’s capability. While many managers find it tricky at first, it’s a learnable skill. In this one-day workshop, you’ll learn what and when to delegate, how to match tasks to people, and a step-by-step process to delegate, monitor progress, and overcome common roadblocks.

Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating. This course will explore how these organizations maintain high reliability even in times of serious crisis and instability. We will share their secrets in a way that can be applied to all organizations in order to create high reliability and continued success.

People with disabilities represent a significant portion of our population. Though there are employment laws in place to protect this demographic this still remains a highly discriminated against group. By increasing our disability awareness we gain more knowledge on how to increase diversity in the workplace, empathize, correct faux pas, suspend judgment, and properly communicate with people with disabilities.

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team.

This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.

Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring in Microsoft Azure.

This course provides students with the knowledge and skills to administer a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.

This course teaches developers how to create application using the SQL API and SDK for Azure Cosmos DB. Students will learn how to write efficient queries, create indexing policies, manage and provisioned resources, and perform common operations with the SDK.

This course covers methods and practices for implementing and managing enterprise-scale data analytics solutions using Microsoft Fabric. Students will build on existing analytics experience and will learn how to use Microsoft Fabric components, including lakehouses, data warehouses, notebooks, dataflows, data pipelines, and semantic models, to create and deploy analytics assets.

This course is designed to build your foundational skills in data engineering on Microsoft Fabric, focusing on the Lakehouse concept. This course will explore the powerful capabilities of Apache Spark for distributed data processing and the essential techniques for efficient data management, versioning, and reliability by working with Delta Lake tables. This course will also explore data ingestion and orchestration using Dataflows Gen2 and Data Factory pipelines. This course includes a combination of lectures and hands-on exercises that will prepare you to work with lakehouses in Microsoft Fabric.

This course covers methods and practices to implement data engineering solutions by using Microsoft Fabric. Students will learn how to design and develop effective data loading patterns, data architectures, and orchestration processes. Objectives for this course include ingesting and transforming data and securing, managing, and monitoring data engineering solutions. This course is designed for experienced data professionals skilled at data integration and orchestration, such as those with the DP-203: Azure Data Engineer certification.

In this course, students will gain foundational knowledge of core data concepts and related Microsoft Azure data services. Students will learn about core data concepts such as relational, non-relational, big data, and analytics, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will explore fundamental relational data concepts and relational database services in Azure. They will explore Azure storage for non-relational data and the fundamentals of Azure Cosmos DB. Students will learn about large-scale data warehousing, real-time analytics, and data visualization.

The CCISO Certification is an industry-leading program that recognizes the real-world experience necessary to succeed at the highest executive levels of information security. Bringing together all the components required for a C-Level positions, the CCISO program combines audit management, governance, IS controls, human capital management, strategic program development, and the financial expertise vital to leading a highly successful IS program. The job of the CISO is far too important to be learned by trial and error. Executive level management skills are not areas that should be learned on the job. Material in the CCISO Program assumes a high-level understanding of technical topics and doesn’t spend much time on strictly technical information, but rather on the application of technical knowledge to an information security executive’s day-to-day work. The CCISO aims to bridge the gap between the executive management knowledge that CISOs need and the technical knowledge that many sitting and aspiring CISOs have. This can be a crucial gap as a practitioner endeavors to move from mid-management to upper, executive management roles. Much of this is traditionally learned as on the job training, but the CCISO Training Program can be the key to a successful transition to the highest ranks of information security management.

The Engineering Cisco Meraki Solutions training helps you gain the core knowledge and skills needed to deploy, plan, design, implement, and operate complex Cisco Meraki solutions. This training combines Engineering Cisco Meraki Solutions Part 1 and 2 trainings. This training helps prepare you for roles focused on implementing, securing, and managing Cisco Meraki™ based networks from a centralized dashboard. Topics covered include Cisco Meraki’s cloud-based solutions, understanding of network security protocols, design of scalable architectures, and application of troubleshooting strategies. This training prepares you for the Cisco Meraki Solutions Specialist (ECMS 500-220) exam. If passed, you earn the Cisco Meraki Solutions Specialist certification. This training also earns you 24 Continuing Education (CE) credits towards recertification. The course qualifies for 24 Cisco Continuing Education Credits (CE).

Effective business writing is clear, concise, and purposeful. While writing well takes effort – even seasoned writers face challenges – and practice builds confidence. This workshop equips participants with essential tools to improve their writing by revisiting grammar, formatting, and audience awareness. It also introduces new strategies, including the use of AI, writing various business documents, email etiquette, and how to receive and apply constructive feedback.