Interpersonal Communication Techniques (4-Hour Course)

Course Description:

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

Course Objectives:

This workshop teaches participants to:
• Develop skills to ask questions that give you information you need to build relationships
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Deal with situations assertively to handle difficult situations