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Help Desk Support of AI Technologies

Help Desk Support of AI Technologies

$395
1 days
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Course Description:

This Help Desk Support of AI Technologies course is designed to help IT Help Desk and Service Desk teams support organizational AI-related projects and technologies.

Participants learn how to manage client expectations and satisfaction, clarify and enforce AI policies, and provide practical AI support across different user needs.

The class covers tiered AI support, implementation steps, documenting AI client types, and using influence and change concepts to guide adoption. Attendees also explore effective ways to say “no” while maintaining trust, professionalism, and a strong service mindset.

Course Objectives:

Upon completion of this course, students will be able to:

  • Support AI projects, tools, and user adoption
  • Manage expectations while maintaining strong client service
  • Provide practical generative AI user support
  • Clarify and reinforce responsible AI policies
  • Use tiered support, influence, and change concepts to guide AI adoption

This class is offered through a partnership with the ITML Institute.

Scheduled Courses

Oct 27, 2026
vILT (Virtual)
Enroll
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Course Description:
This Help Desk Support of AI Technologies course is designed to help IT Help Desk and Service Desk teams support organizational AI-related projects and technologies.
Participants learn how to manage client expectations and satisfaction, clarify and enforce AI policies, and provide practical AI support across different user needs.
The class covers tiered AI support, implementation steps, documenting AI client types, and using influence and change concepts to guide adoption. Attendees also explore effective ways to say “no” while maintaining trust, professionalism, and a strong service mindset.
Course Objectives:
Upon completion of this course, students will be able to:
  • Support AI projects, tools, and user adoption
  • Manage expectations while maintaining strong client service
  • Provide practical generative AI user support
  • Clarify and reinforce responsible AI policies
  • Use tiered support, influence, and change concepts to guide AI adoption
This class is offered through a partnership with the ITML Institute.
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