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Course Library


Applications Technical Microsoft Official Professional Development
  • Accountability and Leading Up
    Professional Development
    An article in the March 11, 2010 edition of TIME magazine purported to explain "why we have entered the post-trust era." Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. More to the point, why do we spend so much time and energy looking to pin the blame on someone or something (usually anything but ourselves)? With this in mind, it"™s no wonder that organizations who promote accountability are more successful and more productive. In this workshop, you will learn about what accountability is, how to
    $125.00 
    0.5 DAYS
  • Active Shooter Mitigation
    Professional Development
    An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and other populated area. In most cases, active shooters use firearms and there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. All employees can help prevent and prepare for potential active shooter situations. This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation.
    $125.00 
    .5 DAYS
  • Anger Management
    Professional Development
    Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
    $250.00  
    1 DAY
  • Building Cohesive Teams
    Professional Development
    Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
    $250.00  
    1 DAY
  • Building Collaboration with Conversational Leadership Techniques
    Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place, and to generate solutions that people within the organization can take action on.
  • Business Ethics
    Professional Development
    What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.
    $250.00  
    1 DAY
  • Business Etiquette
    Professional Development
    This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.
    $250.00  
    1 DAY
  • Coaching and Mentoring
    Professional Development
    Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
    $250.00  
    1 DAY
  • Conflict Resolution
    Professional Development
    We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.
    $250.00  
    1 DAY
  • Crisis Management
    Professional Development
    ​Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.
    $250.00  
    1 DAY
  • Critical Elements of Superior Customer Service
    While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
    $500.00  
    2 DAYS
  • Cultivating a Positive Workplace Culture
    Professional Development
    This one-day course will give you tools to be able to be successful and create the type of company environment that you crave through building personal and nurturing effective workplace relationships.
    $250.00 
    1 DAY
  • Dealing with Organizational Change
    Professional Development
    ​Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.
    $250.00  
    1 DAY
  • Defensive Driving
    Professional Development
    Defensive Driving is maintaining control of the vehicle despite the situation or the conditions one may encounter in order to keep oneself and their passengers safe and secure. This course will provide students with basic and advanced driving techniques, from adjusting your mirrors properly to avoiding distractions, and from basic maintenance checks to how to handle skid. All are practices designed to help you discover the necessary skills, techniques, and mental attitude to become an aware driver and the confidence and pride that follow.
    $160.00 
    .75 DAYS
  • Disability Awareness
    Professional Development
    People with disabilities represent a significant portion of our population. Though there are employment laws in place to protect this demographic this still remains a highly discriminated against group. By increasing our disability awareness we gain more knowledge on how to increase diversity in the workplace, empathize, correct faux pas, suspend judgment, and properly communicate with people with disabilities.
    $250.00 
    1 DAY
  • Diversity Awareness
    Professional Development
    More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team.
    $250.00  
    1 DAY
  • Effective Business Writing
    Professional Development
    In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This one day workshop will give participants the tools to become better writers.
    $250.00  
    1 DAY
  • Effective Presentations
    Professional Development
    Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this one day workshop, participants will master the skills that will make them a better speaker and presenter.
    $250.00  
    1 DAY
  • Effective Presentations Virtual
    Professional Development
    A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this one day workshop, participants will master the skills that will make them a better speaker and presenter in a virtual environment.
  • Elderly Sensitivity
    Professional Development
    During this active training session simulation of activities of daily living (ADLs) and instrumental activities for daily living (IADLs) from an elderly perspective will be completed. Additional discussion will focus on communication best practices with the elderly.
    $125.00  
    .5 DAYS
  • Emotional Intelligence
    Professional Development
    Emotional intelligence is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
    $250.00  
    1 DAY
  • Employee Performance Management
    Professional Development
    Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will help you teach participants some ways of achieving those tasks.
    $250.00  
    1 DAY
  • Financial Management
    Professional Development
    Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!
  • Fostering Workplace Empathy for Increased Productivity
    Studies have shown many leaders throughout the world to be lacking empathy with their employees; however, those same studies show that when empathy is learned and applied in the workplace, productivity increases and relationships thrive. This half-day workshop will help participants develop and practice their empathy skills to have better productivity and better relationships at work.
    $125 
    .5 DAYS
  • Heartsaver Bloodborne Pathogens
    Professional Development
    Learn how to protect yourself from exposure to bloodborne pathogens, how to act appropriately when a bloodborne pathogens exposure occurs, how to clean up after a bloodborne pathogens exposure, and how to properly report any bloodborne pathogens exposure
    $62.50  
    0.3 DAYS
  • HIPAA Overview
    Professional Development
    This instructor-led training manual provides a general overview of the HIPAA legislation; specifically the HIPAA Five Titles (Rules) with main focus on Title II.
    $125.00 
    .5 DAYS
  • Hiring for Success: Interviewing Skills
    Professional Development
    Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.
    $250.00  
    1 DAY
  • Human Resource Skills for the Non-HR Manager
    In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviewing job candidates, or terminating employees. This workshop will introduce those managers to human resource concepts.
    $250.00 
    1 DAY
  • Influence and Persuasion
    Professional Development
    When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.
  • Interpersonal Communication Techniques
    Professional Development
    A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
    $250.00  
    1 DAY
  • Leadership 101: An Executive Team Workshop
    This two-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.
    $500 
    2 DAYS
  • Leadership Skills for Supervisors
    Professional Development
    Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.
    $250.00  
    1 DAY
  • Managing the Virtual Workplace
    Professional Development
    Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime.
  • Mastering Principles of Motivation
    Professional Development
    Motivation requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This workshop will help participants internalize the four pillars of motivation and to make meaningful, empowered choices while taking action to get where they want to go.
    $125.00  
    0.5 DAYS
  • Motivating your Workforce
    Professional Development
    It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
    $250.00 
    1 DAY
  • Navigating Difficult Conversations
    Professional Development
    This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
  • NSC First Aid, CPR, and AED
    Professional Development
    This course combines basic First Aid and CPR skills, instruction, and practice with an AED. It is intended to provide training for individuals who want to learn basic CPR, First AID, and AED Skills, as well as acquire a 2 year NSC certification.
    $187.50 
    .75 DAYS
  • Planning and Delivering Productive Meetings
    Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
    $250.00  
    1 DAY
  • Project Management Advanced
    Professional Development
    Your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.
    $250.00  
    1 DAY
  • Project Management Fundamentals
    Professional Development
    Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time.
    $250.00  
    1 DAY
  • Project Management Intermediate
    Professional Development
    Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time.
    $250.00  
    1 DAY
  • SAFER - Safe Actions for Employee Return
    Professional Development
    The core objective of SAFER is establishing sustainable safe operations for employers and workers as they navigate what the world of work looks like as a result of the COVID-19 pandemic.
    $125 
    .5 DAYS
  • Sales Professional Essentials
    Professional Development
    Prospecting is one of the keys to your sales success. A new generation of sales professionals are emerging: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence.
    $500.00  
    2 DAYS
  • Sexual Harassment - A Guide for Prevention
    How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? A course for HR Pros, Managers, and Executive Leadership, all of these questions (and more!) will be answered in this one-day workshop.
    $250.00  
    1 DAY
  • Sexual Harassment Awareness and Prevention
    What is Sexual Harassment? A class for every employee, this half-day workshop provides an overview of sexual harassment and explains how to prevent it from happening in the workplace.
    $125.00 
    .5 DAYS
  • Strategic Decision Making and Problem Solving
    We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
    $500.00  
    2 DAYS
  • Stress Management
    Professional Development
    Today’s workforce is experiencing job burnout and stress in epidemic proportions. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
    $250.00  
    1 DAY
  • Time Management
    Professional Development
    Many people find that they flit from one task to another, trying to get everything done. In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
    $250.00  
    1 DAY
  • Train the Trainer
    Professional Development
    This three-day course will give you the skills that you need so that your students not only learn, but also enjoy the process, retain information shared and use their new skills back in the workplace. Participants will also have the opportunity to identify their personal learning objectives.
    $1,195.00 
    3 DAYS
  • Understanding and Applying DiSC® Assessments to Improve Performance
    DiSC® is a tool for understanding behavior types and work styles. The DiSC® assessment helps people explore behavioral styles so that they can have greater insight on themselves and how to work more effectively with others. This 6-hour course will help you learn about your natural behavior style; identify your motivators, strengths and weaknesses. This course will also help you discover how to adapt your style to work with others for improved communication and greater workplace productivity.
    $300.00 
    0.75 DAYS
  • Utilizing Personality Types for Self-Leadership
    Participants will complete an MBTI personality trait inventory and learn principles of self-leadership, explore leadership styles, and how to lead from within regardless of hierarchy on the management ladder. At the end of this workshop, students will be able to understand why/how personality assessments are used in different situations, know specific traits of each of the 16 different personality types, and more!
    $250.00 
    1 DAY