Lantec | Course: Business Etiquette

Business Etiquette

1 days


If you’ve ever had an awkward moment where...

You aren’t sure which fork to use, you don’t know which side plate is yours, you’ve ever had to make small talk with a very important person and been lost for words, then you know just how agonizing these moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware that you make.  This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought to until now.

Course Objectives:

This one-day workshop teaches participants to:

  • Network effectively, including making introductions, shaking hands, and using business cards appropriately
  • Dress appropriately for every business occasion
  • Feel comfortable when dining in business and formal situations
  • Feel more confident about your business communication in every situation
  • Develop that extra edge to establishes trust and credibility


Lesson 1: Course Overview

  • You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Lesson 2: Business Etiquette Basics

  • To begin, participants will explore what etiquette is all about and what role manners play.

Lesson 3: Test Your Business Etiquette

  • As a pre-assignment, participants were asked come up with at least five examples of etiquette that they see at work or at home. During this session, we will review their examples; be prepared for some debate!

Lesson 4: The Handshake

  • During the important first few minutes of a new relationship, a handshake is usually the only physical contact between two people. In this session, we will discuss and demonstrate the five factors of a good handshake.

Lesson 5: Business Card Etiquette

  • The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.

Lesson 6: The Skill of Making Small Talk

  • Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it’s also one of the hardest. We’ll discuss some basic do’s and don’t’s of small talk.

Lesson 7: Do You Remember Names?

  • There are four keys to remembering names. In this session, we will discuss and practice each of them.

Lesson 8: Making that Great First Impression

  • During this session, we will discuss some ways that participants can make sure their first impression is perfect.

Lesson 9: Dress for Success

  • It’s always difficult to know just how to dress, particularly if you’re meeting new people. We will cover some basic guidelines and details of particular dress codes.

Lesson 10: Business Dining

  • This session will focus on the do’s and don’t’s of business lunches. If possible, we recommend that you have participants practice an actual business lunch.

Lesson 11: E-mail and Telephone Etiquette

  • How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We’ll discuss some key points of telephone and e-mail etiquette in both a small group and a large group setting. We’ll also talk about thank-you notes.

Lesson 12: Workshop Wrap-Up

  • At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Scheduled Courses

Sep 20, 2021

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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Brittany Walker, BBR Creative

"I will encourage people to be more diverse, not only at work, but in their everyday life."