LANTEC Logo
BACK
Lantec | Course: DUCCE - Deploying Unified Contact Center Enterprise

DUCCE - Deploying Unified Contact Center Enterprise

$4,195
5 days
Audience
Prerequisites
Outline
Share
Print

Description:

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course developed by Sunset Learning Institute intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functiona lity. This will be accomplished by installing and configuring the Unified CCE software and introducing Unified CCE troubleshooting tools.

DUCCE is intended for those installing the solution, or who may be responsible for Level 3 support of the solution. This course also serves as a good stepping-stone for AUCCE Part 1 and AUCCE Part 2, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only, not become scripting experts.

 

This course is delivered remotely via our partnership with Sunset Learning.

Scheduled Courses

This course isn't currently on the schedule, but we can add it. Just let us know.

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
Want to schedule it?


Carl Romero, Dynamic Industries

"LANtec continues to benefit me as a professional and provides the necessary tools to succceed in an industry that is ever changing. Kudos to Eric for making the class informative and fun."(Microsoft Azure Fundamentals)