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Lantec | Course: DUCCE - Deploying Unified Contact Center Enterprise

DUCCE - Deploying Unified Contact Center Enterprise

$4,195
5 days
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Description:

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course developed by Sunset Learning Institute intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functiona lity. This will be accomplished by installing and configuring the Unified CCE software and introducing Unified CCE troubleshooting tools.

DUCCE is intended for those installing the solution, or who may be responsible for Level 3 support of the solution. This course also serves as a good stepping-stone for AUCCE Part 1 and AUCCE Part 2, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only, not become scripting experts.

 

This course is delivered remotely via our partnership with Sunset Learning.

Scheduled Courses

Jun 19, 2023
vILT (Virtual)
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Katie Bursley, United Way of NWLA

Juan’s instruction was exemplary—especially given the dynamic nature of Microsoft Office 365 in the age of COVID. He was engaging and aware of United Way’s mission as a former United Way employee. I’m not sure who on your team matched him to our needs, but your team is to be commended. It was a great fit.