DUCCE - Deploying Unified Contact Center Enterprise

Audience:

The primary audience for this course is as follows:  Cisco Unified Communications system channel partners and resellers  System engineers The secondary audience for this course is as follows:  Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Prerequisites:

To fully benefit from this course, students should have the following prerequisite skills and knowledge:  Working knowledge of basic networking and components (router, switch, NIC)  Working knowledge of Microsoft Windows Server deployed within an Active Directory environment  Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys

Description:

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course developed by Sunset Learning Institute intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functiona lity. This will be accomplished by installing and configuring the Unified CCE software and introducing Unified CCE troubleshooting tools.

DUCCE is intended for those installing the solution, or who may be responsible for Level 3 support of the solution. This course also serves as a good stepping-stone for AUCCE Part 1 and AUCCE Part 2, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only, not become scripting experts.

 

This course is delivered remotely via our partnership with Sunset Learning.