CCET - Troubleshooting Cisco Contact Center Enterprise
Description:
This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment issues so that support personnel can then select optimal methods to resolve those issues.
Course Objectives:
To provide Tier 3 support personnel with the tools and processes required to expediently identify and resolve common issues during ongoing Day 2 operations of a successfully deployed PCCE 12.5 solution.
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This course is delivered remotely via our partnership with Sunset Learning.
Scheduled Courses
This course isn't currently on the schedule, but we can add it. Just let us know.
Need to Request This Course On a Different Day?
LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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Megan Doucet, Detel
"This was a GREAT class! Great review and great pointers for anyone doing written comminications within their organization. LOVE Mechelle! She doesn't
just read the textbook. She uses many real life examples in her trainings, which I love!"(Grammar Skills)