CCET - Troubleshooting Cisco Contact Center Enterprise
Description:
This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment issues so that support personnel can then select optimal methods to resolve those issues.
Course Objectives:
To provide Tier 3 support personnel with the tools and processes required to expediently identify and resolve common issues during ongoing Day 2 operations of a successfully deployed PCCE 12.5 solution.
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This course is delivered remotely via our partnership with Sunset Learning.
Scheduled Courses
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Michael J. Alban, Gibson Energy
"Jackie O. is awesome! She is very clear in her delivery & very professional."