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Lantec | Course: CCET - Troubleshooting Cisco Contact Center Enterprise

CCET - Troubleshooting Cisco Contact Center Enterprise

$1,795.00
2 days
Audience
Prerequisites

Description:

This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment issues so that support personnel can then select optimal methods to resolve those issues.

Course Objectives:

To provide Tier 3 support personnel with the tools and processes required to expediently identify and resolve common issues during ongoing Day 2 operations of a successfully deployed PCCE 12.5 solution.

This course is delivered remotely via our partnership with Sunset Learning.

Scheduled Courses

Dec 20, 2021
Jan 06, 2022
Mar 03, 2022
Apr 07, 2022
May 26, 2022

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Jonathan Cary, Schumacher Group

"Jackie did an outstanding job! Enjoyed the class!"