Blog:
COURSE OF THE WEEK = Navigating Difficult Conversations (PD)
May 07, 2020
Navigating Difficult Conversations
This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations
that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these
conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of
them.
At the end of this workshop, students will be able to:
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
- Go beyond workplace politics to have better communication
Audience
This course is beneficial for Managers and Supervisors, HR professionals, as well as frontline personnel.
Prerequisites
None.
What courses should customers take next?
No prerequisites are required for this class, however, to build a nice suite of communication-related offerings, this is the order that would be MOST beneficial; although this class is a STAND-ALONE offering.
- Utilizing Personality Types for Self-Leadership
- Interpersonal Communication Techniques
- Conflict Resolution
- Navigating Difficult Conversations
- Building Cohesive Teams and/or Strategic Decision Making and Problem-Solving
Who Teaches? (click for instructor profile)
Course Outline
UPCOMING DATES:
COMING SOON!
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