Blog:
COURSE OF THE WEEK = ITIL Foundation (Tech)
May 22, 2020
ITIL Foundation
This course provides an awareness-level understanding of the newly-released ITIL® 4 concepts through presentation, lecture, guided discussions, exercises,
and games setting students up for success on the ITIL® 4 Foundation exam, and paving the way for absorbing the rest of the ITIL® 4 framework once it
is released in 2020.
ITIL® stands for “IT Infrastructure Library,” and since the late 1980s it has been the de facto set of books outlining the framework of best practices
for IT Service Management. Last updated in 2011 (“ITIL® V3/2011”), these ITIL® books are currently being updated once again (“ITIL® 4”), and are scheduled
to be fully released in 2020. The first book of the new ITIL® 4 suite is an overview/preview book called ITIL Foundation: ITIL® 4 Edition. A class
and an exam have been created to teach students ITIL® 4’s most elemental concepts and vocabulary, so they can better absorb and apply guidance in the
future ITIL® 4 books once they are released. ITIL® 4 Foundation is the start of the journey, and provides a foundational introduction to this exciting
evolution in IT Service Management!
Organizations create value for themselves and their customers through providing services. Almost all services today are IT-enabled, and organizations
achieve great benefit by optimizing how they understand, provide, and manage those services: This is IT Service Management (ITSM). There is tremendous
benefit for organizations in creating, expanding and improving their IT service management (ITSM) capability.
Since the late 1980s, the ITIL® books have provided organizations with a comprehensive framework for ITSM. ITIL 4 brings ITIL up to date by re-shaping
much of the established ITSM practices in the wider context of customer experience, speed to market, value streams, and digital transformation, as
well as embracing and incorporating the newest ways of working, such as DevOps. Lean, and Agile.
This 3-day course introduces students to the management of modern IT-enabled services, provides an introduction to the common language and key concepts
of ITIL 4, and shows them how they can improve their services and the services their organizations provide.
Audience
ITIL Foundation ® training is essential for anyone involved in the internal or external delivery of IT services including:
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- Systems Integrators
- Help Desk / Service Desk Managers
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
Prerequisites
Familiarity with IT services is recommended.
Related Courses
- ITIL Intermediate Service Operation
- ITIL Intermediate Service Transition
- MS 10965 D: IT Service Management with System Center Service Manager
Who Teaches?
Joyce Parker, ITIL 3 Expert, ITIL 4 Managing Professional
Course Outline
UPCOMING DATES:
June 23, 2020 vILT
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