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MB 910T00 Microsoft Certified Dynamics 365 Fundamentals (CRM)

MB 910T00 Microsoft Certified Dynamics 365 Fundamentals (CRM)

$1,695.00
2 days
Audience
Prerequisites

Description:

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Course Objectives:

Upon completing this course, students will be able to demonstrate the following skills:

  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Scheduled Courses

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Tyler Evans, LHCC

"Excellent job teaching material! Hands-on helps to seal information!"