MB 230T01 A: Microsoft Dynamics 365 Customer Service
Description:
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
Course Objectives:
Upon completing this course, students will be able to demonstrate the following skills:
- Install and configure the customer service app
- Identify common customer service scenarios
- Complete a case resolution process
- Analyze customer service data
- Automate case management record processing
- Create and use knowledge articles
- Create and use entitlements and service level agreements
- Work with Omnichannel
- Work with Connected Customer Service
- Work with Customer Service Scheduling
- Work with Customer Service Insights
Scheduled Courses
This course isn't currently on the schedule, but we can add it. Just let us know.
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Stuller, Inc.
"I really like how we had time in between sections for hands-on practice. It really helps the material sink in when you are "on your own".