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Great Help Desk and Internal IT Client Service

Great Help Desk and Internal IT Client Service

$395
1 days
Audience
Prerequisites
Outline
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Course Description:

User satisfaction comes from great internal client service. This class is specifically designed for individuals and departments that provide services to fellow employees within their company, as opposed to external clients. For example, the Sales, Marketing, Finance and Human Resources groups are clients of the Information Technology (IT) department because IT provides services to these groups.

User satisfaction requires more than only technical ability. It also requires the capability to understand user needs, communicate effectively, properly measure user satisfaction and the ability to create a service-oriented environment.

Course Objectives:

Upon completion of the Great Help Desk and Internal IT Client Service course, students will be able to:

  • Enhance Help Desk and Service Desk service quality and user satisfaction
  • Use influence-related techniques to help manage user behavior
  • Measure and document Help Desk and Service Desk related activities
  • Build a user and best practices library

This class is offered through a partnership with the ITML Institute.

Scheduled Courses

Jun 09, 2026
vILT (Virtual)
Enroll
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Course Description:
User satisfaction comes from great internal client service. This class is specifically designed for individuals and departments that provide services to fellow employees within their company, as opposed to external clients. For example, the Sales, Marketing, Finance and Human Resources groups are clients of the Information Technology (IT) department because IT provides services to these groups.
User satisfaction requires more than only technical ability. It also requires the capability to understand user needs, communicate effectively, properly measure user satisfaction and the ability to create a service-oriented environment.
Course Objectives:
Upon completion of the Great Help Desk and Internal IT Client Service course, students will be able to:
  • Enhance Help Desk and Service Desk service quality and user satisfaction
  • Use influence-related techniques to help manage user behavior
  • Measure and document Help Desk and Service Desk related activities
  • Build a user and best practices library
This class is offered through a partnership with the ITML Institute.
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Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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Erin Strenge, Home Bank

"Ryan was super knowledgable and kept the class light and entertaining. I learned alot!"