UCCXD - Deploying Cisco Unified Contact Center Express v6.0
Description:
This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
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This course is delivered remotely via our partnership with Sunset Learning.
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Suzanne Lajaunie, ATC Group Services
"Ms. Canterbury taught this class very well! She spoke very clearly and concise. She was very patient with everyone who had questions!"