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Lantec | Course: CWS 115 Citrix Virtual Apps and Desktop 7 Help Desk Support

CWS 115 Citrix Virtual Apps and Desktop 7 Help Desk Support

$2,000.00
2 days
Audience
Prerequisites

Description:

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user-related issues that may arise, and how to apply a methodical approach to solve them using real-world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Course Objectives:

What you'll learn:

  • How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user-related issues to minimize time to resolution
  • An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

This course is delivered remotely via our partnership with Sunset Learning.
 

Scheduled Courses

This course isn't currently on the schedule, but we can add it. Just let us know.

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Shanon Dunn, Eagle Federal Credit Union

"Ryan is extremely knowledgable with these courses.  He sets a relaxing environment to ask any question w/o worry of judgment.  Great & funny trainer!"