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Lantec | Course: CCER - Reporting Cisco Contact Center Enterprise

CCER - Reporting Cisco Contact Center Enterprise

$1,795.00
2 days
Audience
Prerequisites

 

Description:

This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

Course Objectives:

To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment. The course considers the nuances of analyzing and troubleshooting in various deployment scenarios. Designed Tier 2/Day 2 Support.

This course is delivered remotely via our partnership with Sunset Learning.
 

Scheduled Courses

Nov 10, 2022
Dec 15, 2022

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Helen Young, CSE Federal Credit Union

"The course was very enjoyable to attend! I enjoyed the group activities. The combination of lecture and group work passed the time very quickly."