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Lantec | Course: CCER - Reporting Cisco Contact Center Enterprise

CCER - Reporting Cisco Contact Center Enterprise

$1,795.00
2 days
Audience
Prerequisites

 

Description:

This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

Course Objectives:

To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment. The course considers the nuances of analyzing and troubleshooting in various deployment scenarios. Designed Tier 2/Day 2 Support.

This course is delivered remotely via our partnership with Sunset Learning.
 

Scheduled Courses

Jun 15, 2023
Jul 27, 2023
Aug 31, 2023
Sep 28, 2023

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Carolyn Mather, Louisiana Healthcare Connections

"Sometimes you don't realize what educational course you need until you take it!"