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Lantec | Course: CCER - Reporting Cisco Contact Center Enterprise

CCER - Reporting Cisco Contact Center Enterprise

$1,795.00
2 days
Audience
Prerequisites

 

Description:

This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

Course Objectives:

To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment. The course considers the nuances of analyzing and troubleshooting in various deployment scenarios. Designed Tier 2/Day 2 Support.

This course is delivered remotely via our partnership with Sunset Learning.
 

Scheduled Courses

Dec 16, 2021
Feb 03, 2022
Mar 10, 2022
Apr 14, 2022
May 19, 2022

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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Bruno Flavo, Amerisafe

"LANtec provides an excellent value for your training dollars. Instructor (Ryan Young) was EXCELLENT, could not have done a better job!" (Excel 2010 Level 3)