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Lantec | Course: CCECE - Implementing Cisco Contact Center Chat and Email

CCECE - Implementing Cisco Contact Center Chat and Email

$3,595.00
4 days
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Description:

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Packaged Contact Center environment. The course covers the details needed to prepare an both CCE and ECE environments for the integration and configurations steps required to do the actual integration. Students will gain experience with the operations and administration tasks required for initial ECE deployment as well as ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows, using the scripting tool, generating reports, enabling system logs for troubleshooting. Students will also see how to implement features that enhance ECE operations for Agents. This course also describes feature enhancements that will be available in ECE 12.0. This course is designed for partners and customers responsible for deploying and administering ECE in the PCCE environment.

This course is delivered remotely via our partnership with Sunset Learning.

Scheduled Courses

This course isn't currently on the schedule, but we can add it. Just let us know.

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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Jonas Johnnie, Industrial Safety Solutions

"The entire course will benefit my job functions on a day by day basis. Ms. Beth delivered with clear, concise and fresh material. Wonderful pace and explanations. The course work is presented brilliantly. This is my second class at LANTEC. I would suggest your instructors for any level of employment."