LANTEC Logo
BACK
Lantec | Course: ACCXSL - Advanced Contact Center Express Scripting Lab

ACCXSL - Advanced Contact Center Express Scripting Lab

$4,195
5 days
Audience
Prerequisites
Outline
Share
Print

Description:

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration. This course is intended to be a follow-on course to UCCX. ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques. The class utilizes Cisco Unified Contact Center Express and highlights new application features and services. Sunset Learning has deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi and vSphere technology.

 

This course is delivered remotely via our partnership with Sunset Learning.

Scheduled Courses

Mar 24, 2025
vILT (Virtual)
Enroll
{
  "Params": {
    "source": "Event",
    "layout": "List for Course Detail Page",
    "filterby": "Course",
    "filtervalue": "9162",
    "sortby": "EventDateStart",
    "sortorder": "ASC",
    "limit": "9999",
    "enablepagination": "false",
    "emptymessage": "
This course isn't currently on the schedule, but we can add it.  Just let us know.
",
    "object": "collection",
    "type": "module"
  },
  "Pagination": {
    "CurrentPage": 0,
    "ItemsPerPage": 0,
    "NumberOfPages": 0,
    "TotalItemsCount": 0
  },
  "Parent": {
    "Id": 9162,
    "Name": "ACCXSL - Advanced Contact Center Express Scripting Lab",
    "Url": "/course/advanced-contact-center-express-scripting-lab-accxsl",
    "Url_List": [
      "/course/advanced-contact-center-express-scripting-lab-accxsl"
    ],
    "UrlSlug": "advanced-contact-center-express-scripting-lab-accxsl",
    "ParentId": 5934,
    "ParentId_List": [
      -1
    ],
    "ParentName": "",
    "ParentUrl": "",
    "TemplateName": "",
    "Module_Alias": "Course",
    "Module_ID": 5934,
    "Enabled": true,
    "ReleaseDate": "2020-05-14T00:00:00",
    "ExpiryDate": "9999-01-01T01:00:00",
    "SiteSearchKeywords": [],
    "Description": "\n
Description:
\n
 Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for\nexperienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting\ntechniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps\nin the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse\nAdministration.\nThis course is intended to be a follow-on course to UCCX. ACCXSL introduces updated best practices, sophisticated steps, and\nmodern concepts for deploying advanced contact center applications and techniques.\nThe class utilizes Cisco Unified Contact Center Express and highlights new application features and services. Sunset\n    Learning has deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi and vSphere technology.  
\n
 
\n
\n
This course is delivered remotely via our partnership with Sunset Learning.
\n",
    "Weighting": 0,
    "DisableForSiteSearch": false,
    "CreatedByMemberId": "0",
    "ItemCategories": [
      "Courses",
      "Courses/Courses-Technical",
      "Courses/Courses-Technical/Cisco"
    ],
    "ItemCategoryIdList": [
      8587,
      8590,
      8592
    ],
    "ItemTags": [
      "Cisco"
    ],
    "Author": 0,
    "Author_Name": "",
    "Author_Url": "",
    "Item_Rating": 0,
    "CourseTitle": "ACCXSL - Advanced Contact Center Express Scripting Lab",
    "CourseFiles": "/Advanced Contact Center Express Scripting Labs (ACCXSL).pdf",
    "CourseFilesTitle": "",
    "Intro": "Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for\nexperienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting\ntechniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps\nin the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse\nAdministration. ",
    "Days": "5",
    "Prerequisites": "To fully benefit from this course, students should have the following prerequisite skills and knowledge:\n UCCX course or equivalent knowledge\n Some UCCX additional field experience\n",
    "Audience": " Experienced Unified CCX engineers and administrators charged with building applications.\n Anyone who has attended UCCX and requires more hands-on training on advanced features and\ntroubleshooting",
    "Cost": "$4,195",
    "GoogleAnalyticsCode": "",
    "Popular": false,
    "Photo": "",
    "Disclaimer": "",
    "ShowPageForSearchEngine": true,
    "MetaTitle": "Lantec | Course: ACCXSL - Advanced Contact Center Express Scripting Lab",
    "SEOTitle": "Lantec | Course: ACCXSL - Advanced Contact Center Express Scripting Lab",
    "MetaDescription": "Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for\nexperienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting\ntechniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps\nin the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse\nAdministration. ",
    "CanonicalLink": "",
    "SocialMetaTags": "",
    "SeoPriority": 0.0,
    "EnableAMP": false,
    "AMPContent": "",
    "OpenGraphProperties": {
      "title": "",
      "type": "",
      "url": "",
      "locale": "",
      "image": ""
    },
    "ExternalId": 9162,
    "Params": {
      "type": "snippet",
      "alias": "_template_header",
      "name": "_Template - Header",
      "content": "
\r\n    
\r\n        
\r\n            
\r\n               
\r\n                    
{% component type: \"menu\", alias: \"social_menu\", layoutGroup: \"Default\" %}
\r\n                    
\r\n                        
\r\n                            
\r\n                                {% component type: \"menu\", alias: \"utility_menu\", layoutGroup: \"Default\" %} \r\n                            
\r\n                        
\r\n                    
\r\n                
\r\n            
\r\n        
\r\n    
\r\n    
\r\n          
\r\n               
\r\n                    \"LANTEC\r\n               
\r\n               
\r\n                    
\r\n                         
 \r\n                            {% component type:\"menu\", alias: \"main_menu\", layoutGroup: \"Default\" %}\r\n                        
\r\n                    
\r\n               
\r\n          
\r\n     
\r\n
\r\n
\r\n    
\"LANTEC
\r\n    \r\n
\r\n
\r\n    \r\n        {% assign brcr = \"BACK\"  %}\r\n    \r\n\t
\r\n\t    BACK\r\n\t
\r\n
",
      "enabled": true
    }
  },
  "Items": [
    {
      "Id": 23282,
      "Name": "ACCXSL - Advanced Contact Center Express Scripting Lab - VILT - 032425",
      "Url": "/event/accxsl-advanced-contact-center-express-scripting-lab-vilt-032425",
      "Url_List": [
        "/event/accxsl-advanced-contact-center-express-scripting-lab-vilt-032425"
      ],
      "UrlSlug": "accxsl-advanced-contact-center-express-scripting-lab-vilt-032425",
      "ParentId": 1827,
      "ParentId_List": [
        -1
      ],
      "ParentName": "",
      "ParentUrl": "",
      "TemplateName": "",
      "Module_Alias": "Event",
      "Module_ID": 1827,
      "Enabled": true,
      "ReleaseDate": "2022-11-17T00:00:00",
      "ExpiryDate": "2025-03-24T17:00:00",
      "SiteSearchKeywords": [],
      "Description": "",
      "Weighting": 0,
      "DisableForSiteSearch": false,
      "SKUCode": "fe2a314d-027e-4e23-bee2-bfcc71c9c68a",
      "Price": 4278.9000,
      "PriceHtml": "4,278.90",
      "priceWithTax": 4278.90,
      "priceWithTaxHtml": "4,278.90",
      "RecommendedPrice": 4195.0000,
      "RecommendedPriceHtml": "4,195.00",
      "RecommendedPriceWithTax": 4195.00,
      "RecommendedPriceWithTaxHtml": "4,195.00",
      "HideWhenFull": false,
      "AllowMultipleSubscriptionPerEmail": false,
      "Capacity": 20,
      "Allocation": 0,
      "EventDateStart": "2025-03-24T08:00:00",
      "EventDateEnd": "2025-03-28T17:00:00",
      "taxRate": 0.0,
      "VolumeDiscount": [
        {
          "Price": 4278.9000,
          "Quantity": 0
        }
      ],
      "CreatedByMemberId": "0",
      "ItemCategories": [],
      "ItemCategoryIdList": [],
      "ItemTags": [],
      "Author": 0,
      "Author_Name": "",
      "Author_Url": "",
      "Item_Rating": 0,
      "Course": 9162,
      "Course_Name": "ACCXSL - Advanced Contact Center Express Scripting Lab",
      "Course_Url": "/course/advanced-contact-center-express-scripting-lab-accxsl",
      "Location": "vILT",
      "ShowPageForSearchEngine": true,
      "MetaTitle": "",
      "SEOTitle": "",
      "MetaDescription": "",
      "CanonicalLink": "",
      "SocialMetaTags": "",
      "SeoPriority": 0.5,
      "EnableAMP": false,
      "AMPContent": "",
      "OpenGraphProperties": {
        "title": null,
        "type": null,
        "url": null,
        "locale": null,
        "image": null
      },
      "ExternalId": 0,
      "Params": {}
    }
  ]
}

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
Want to schedule it?


Alana Alwert, Home Bank

"Ryan was super knowledgable, professional, and personable. The lessons were paced well in understandable measurements with plenty of opportunity for questions and clarification when needed."