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Lantec | Course: APCCE 11 - Administering Packaged Contact Center Enterprise

APCCE 11 - Administering Packaged Contact Center Enterprise

$4,195
5 days
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Description:

Administering Packaged Contact Center Enterprise (APCCE) is a Sunset Learning Institute developed course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment. While the class will focus on the ICM web administration tool, students will also be introduced to the supporting Call Manager and CVP configurations and administration requirements. After successfully completing this class, students will be able to perform the tasks associated with the adds, moves and changes and reporting within the contact center, and in addition take a complex business case from concept through call flow to a working deployment.

 

This course is delivered remotely via our partnership with Sunset Learning.

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Branson Fabacher, Isle of Capri

"Everything Eric showed us is very helpful for our everyday work lives! A lot of the material he went over helps us make the job easier and save time!"