ACAC - Administering and Configuring Amazon Connect

ACAC - Administering and Configuring Amazon Connect

4 days

Course Description:

The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.

The lab environment emulates a typical deployment and provides each learner with a dedicated instance of Amazon Connect. Learners initially create a stable lab environment by performing basic configuration using approved validation procedures.

Course topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the customer experience, and performing day-to-day operational tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, using Polly and SSML in Contact Flows, and creating a typical Call Center Agent operating environment. Configuring more complex Contact Flows utilizing Lex Bots and Lambda provides experience integrating with other AWS services. Functional testing and problem isolation are featured in the Monitoring, Recording, and Reporting module.

Scheduled Courses

Mar 27, 2023
Apr 10, 2023
May 15, 2023
Jun 12, 2023
Jul 11, 2023
Aug 07, 2023
Sep 05, 2023

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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CSS Publisher, 5/21/20

"This is my 4th class with Titus and he is really fun and engaging. He keeps the class very interesting and holds your attention. Today I was the only one in the class so the 1 on 1 instruction was outstanding. If possible I would request Titus as my instructor. I have been extremely happy with all of my Lantec courses, but the actual presentation and the accompanying material, I would highly recommend Lantec to anyone looking for these types of classes."