LANTEC Logo
BACK
ACAC - Administering and Configuring Amazon Connect

ACAC - Administering and Configuring Amazon Connect

$3,695.00
4 days
Audience
Prerequisites
Outline
Share
Print

Course Description:

The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.

The lab environment emulates a typical deployment and provides each learner with a dedicated instance of Amazon Connect. Learners initially create a stable lab environment by performing basic configuration using approved validation procedures.

Course topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the customer experience, and performing day-to-day operational tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, using Polly and SSML in Contact Flows, and creating a typical Call Center Agent operating environment. Configuring more complex Contact Flows utilizing Lex Bots and Lambda provides experience integrating with other AWS services. Functional testing and problem isolation are featured in the Monitoring, Recording, and Reporting module.

Scheduled Courses

Apr 01, 2025
vILT (Virtual)
Enroll
{
  "Params": {
    "source": "Event",
    "layout": "List for Course Detail Page",
    "filterby": "Course",
    "filtervalue": "21656",
    "sortby": "EventDateStart",
    "sortorder": "ASC",
    "limit": "9999",
    "enablepagination": "false",
    "emptymessage": "
This course isn't currently on the schedule, but we can add it.  Just let us know.
",
    "object": "collection",
    "type": "module"
  },
  "Pagination": {
    "CurrentPage": 0,
    "ItemsPerPage": 0,
    "NumberOfPages": 0,
    "TotalItemsCount": 0
  },
  "Parent": {
    "Id": 21656,
    "Name": "ACAC - Administering and Configuring Amazon Connect",
    "Url": "/course/acac-administering-and-configuring-amazon-connect",
    "Url_List": [
      "/course/acac-administering-and-configuring-amazon-connect"
    ],
    "UrlSlug": "acac-administering-and-configuring-amazon-connect",
    "ParentId": 5934,
    "ParentId_List": [
      -1
    ],
    "ParentName": "",
    "ParentUrl": "",
    "TemplateName": "",
    "Module_Alias": "Course",
    "Module_ID": 5934,
    "Enabled": true,
    "ReleaseDate": "2022-11-17T00:00:00",
    "ExpiryDate": "2099-12-31T00:00:00",
    "SiteSearchKeywords": [],
    "Description": "
Course Description:
\n
The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.
\n
The lab environment emulates a typical deployment and provides each learner with a dedicated instance of Amazon Connect. Learners initially create a stable lab environment by performing basic configuration using approved validation procedures.
\n
Course topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the customer experience, and performing day-to-day operational tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, using Polly and SSML in Contact Flows, and creating a typical Call Center Agent operating environment. Configuring more complex Contact Flows utilizing Lex Bots and Lambda provides experience integrating with other AWS services. Functional testing and problem isolation are featured in the Monitoring, Recording, and Reporting module.
",
    "Weighting": 0,
    "DisableForSiteSearch": false,
    "CreatedByMemberId": "0",
    "ItemCategories": [
      "Courses/Courses-Technical",
      "Courses/Courses-Technical/Amazon Web Services"
    ],
    "ItemCategoryIdList": [
      8559,
      8590
    ],
    "ItemTags": [],
    "Author": 0,
    "Author_Name": "",
    "Author_Url": "",
    "Item_Rating": 0,
    "CourseTitle": "ACAC - Administering and Configuring Amazon Connect",
    "CourseFiles": "https://www.sunsetlearning.com/course-catalog/administering-and-configuring-amazon-connect-acac/",
    "CourseFilesTitle": "Outline",
    "Intro": "The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.",
    "Days": "4",
    "Prerequisites": "To be successful, attendees must:  Have a telephony device with local call access and a PC/laptop with audio/video capability Have both Firefox and Chrome installed on their computers OR the administration ability to upload these two browsers Complete or have equivalent knowledge of AWS-CLD-ESS or AWS-ESS",
    "Audience": "Administrators, Systems engineers, and AWS Partners",
    "Cost": "$3,695.00",
    "GoogleAnalyticsCode": "",
    "Popular": false,
    "Photo": "",
    "Disclaimer": "",
    "ShowPageForSearchEngine": true,
    "MetaTitle": "",
    "SEOTitle": "",
    "MetaDescription": "",
    "CanonicalLink": "",
    "SocialMetaTags": "",
    "SeoPriority": 0.5,
    "EnableAMP": false,
    "AMPContent": "",
    "OpenGraphProperties": {
      "title": null,
      "type": null,
      "url": null,
      "locale": null,
      "image": null
    },
    "ExternalId": 0,
    "Params": {
      "type": "snippet",
      "alias": "_template_header",
      "name": "_Template - Header",
      "content": "
\r\n    
\r\n        
\r\n            
\r\n               
\r\n                    
{% component type: \"menu\", alias: \"social_menu\", layoutGroup: \"Default\" %}
\r\n                    
\r\n                        
\r\n                            
\r\n                                {% component type: \"menu\", alias: \"utility_menu\", layoutGroup: \"Default\" %} \r\n                            
\r\n                        
\r\n                    
\r\n                
\r\n            
\r\n        
\r\n    
\r\n    
\r\n          
\r\n               
\r\n                    \"LANTEC\r\n               
\r\n               
\r\n                    
\r\n                         
 \r\n                            {% component type:\"menu\", alias: \"main_menu\", layoutGroup: \"Default\" %}\r\n                        
\r\n                    
\r\n               
\r\n          
\r\n     
\r\n
\r\n
\r\n    
\"LANTEC
\r\n    \r\n
\r\n
\r\n    \r\n        {% assign brcr = \"BACK\"  %}\r\n    \r\n\t
\r\n\t    BACK\r\n\t
\r\n
",
      "enabled": true
    }
  },
  "Items": [
    {
      "Id": 23541,
      "Name": "ACAC - Administering and Configuring Amazon Connect - VILT - 040125",
      "Url": "/event/acac-administering-and-configuring-amazon-connect-vilt-040125",
      "Url_List": [
        "/event/acac-administering-and-configuring-amazon-connect-vilt-040125"
      ],
      "UrlSlug": "acac-administering-and-configuring-amazon-connect-vilt-040125",
      "ParentId": 1827,
      "ParentId_List": [
        -1
      ],
      "ParentName": "",
      "ParentUrl": "",
      "TemplateName": "",
      "Module_Alias": "Event",
      "Module_ID": 1827,
      "Enabled": true,
      "ReleaseDate": "2023-03-22T14:26:00",
      "ExpiryDate": "2025-04-01T17:00:00",
      "SiteSearchKeywords": [],
      "Description": "",
      "Weighting": 0,
      "DisableForSiteSearch": false,
      "SKUCode": "fc752f14-20e2-4731-9cd5-03f8be184a4c",
      "Price": 3768.9000,
      "PriceHtml": "3,768.90",
      "priceWithTax": 3768.90,
      "priceWithTaxHtml": "3,768.90",
      "RecommendedPrice": 3695.0000,
      "RecommendedPriceHtml": "3,695.00",
      "RecommendedPriceWithTax": 3695.00,
      "RecommendedPriceWithTaxHtml": "3,695.00",
      "HideWhenFull": false,
      "AllowMultipleSubscriptionPerEmail": false,
      "Capacity": 20,
      "Allocation": 0,
      "EventDateStart": "2025-04-01T09:00:00",
      "EventDateEnd": "2025-04-04T17:00:00",
      "taxRate": 0.0,
      "VolumeDiscount": [
        {
          "Price": 3768.9000,
          "Quantity": 0
        }
      ],
      "CreatedByMemberId": "0",
      "ItemCategories": [],
      "ItemCategoryIdList": [],
      "ItemTags": [],
      "Author": 0,
      "Author_Name": "",
      "Author_Url": "",
      "Item_Rating": 0,
      "Course": 21656,
      "Course_Name": "ACAC - Administering and Configuring Amazon Connect",
      "Course_Url": "/course/acac-administering-and-configuring-amazon-connect",
      "Location": "vILT",
      "ShowPageForSearchEngine": true,
      "MetaTitle": "",
      "SEOTitle": "",
      "MetaDescription": "",
      "CanonicalLink": "",
      "SocialMetaTags": "",
      "SeoPriority": 0.5,
      "EnableAMP": false,
      "AMPContent": "",
      "OpenGraphProperties": {
        "title": null,
        "type": null,
        "url": null,
        "locale": null,
        "image": null
      },
      "ExternalId": 0,
      "Params": {}
    }
  ]
}

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
Want to schedule it?


Claire Prejean, Lafayette Bar Association

"Ryan is a great instructor. I always learn something new in his class."