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ACAC - Administering and Configuring Amazon Connect

ACAC - Administering and Configuring Amazon Connect

$3,695.00
4 days
Audience
Prerequisites

Course Description:

The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.

The lab environment emulates a typical deployment and provides each learner with a dedicated instance of Amazon Connect. Learners initially create a stable lab environment by performing basic configuration using approved validation procedures.

Course topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the customer experience, and performing day-to-day operational tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, using Polly and SSML in Contact Flows, and creating a typical Call Center Agent operating environment. Configuring more complex Contact Flows utilizing Lex Bots and Lambda provides experience integrating with other AWS services. Functional testing and problem isolation are featured in the Monitoring, Recording, and Reporting module.

Scheduled Courses

Dec 19, 2022
Jan 23, 2023
Feb 27, 2023
Mar 27, 2023

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Kathleen Watson, IBM

“Instructor was very organized, presented well and did an excellent job with delivery of course content.”