Certificate in IT AI Management (ITAIM)

Audience:

This certificate program is designed for: IT Managers and Directors, Technology Leaders and Supervisors, Systems Administrators, IT Project Managers, Service Desk and Technical Support Leaders, Cybersecurity Professionals, Digital Transformation Teams, Governance and Compliance Professionals, Technology Consultants, and Business Technology Decision Makers.

Prerequisites:

Participants should have a basic understanding of information technology concepts, business operations, and organizational technology environments. Experience working in IT, cybersecurity, technical support, systems administration, project management, or technology leadership is recommended but not required. Prior experience with artificial intelligence is helpful but not necessary.

Course Description:

Artificial intelligence is changing how organizations lead technology initiatives, govern systems, manage risk, support users, and drive innovation. The Certificate in IT AI Management (ITAIM) prepares IT professionals and technology leaders with the practical skills needed to successfully manage AI adoption across the enterprise.

This 40-hour certificate program consists of five individual one-day courses:

• IT Change Management in an AI World
• Managing Shadow IT in an AI World
• Preparing IT Leadership for AI
• Great Internal IT Client Service in an AI World
• AI Governance from an IT Perspective

Each course may be completed independently and in any order. Visit the individual course pages linked above for detailed course descriptions, available dates, and registration information.

Course Objectives:

Upon completion of this certificate program, participants will be able to:

• Lead AI initiatives using proven change management strategies.
• Manage Shadow IT risks while encouraging innovation.
• Strengthen leadership readiness for AI implementation.
• Improve internal IT client service and user satisfaction.
• Develop practical AI governance and risk management strategies.
• Align AI initiatives with organizational goals and business needs.
• Support responsible AI adoption across the enterprise.