We have so many interactions in the run of a day, that it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
This one-day workshop teaches participants to:
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation.
Good communication skills are crucial for a successful conversation. This session will give participants tools for managing their body language, speaking persuasively, active listening, asking questions, and using probing techniques.
This session will give participants tips on choosing a good meeting place and time for a difficult conversation (if they have that option).
Next, participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations.
To wrap up the course, participants will role play a difficult conversation that they have recently encountered then they will have an introspective exercise to help them apply the learned information outside of the class setting.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please constact us. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.