CCER - Reporting Cisco Contact Center Enterprise

Audience:

• Sales Engineer • Deployment Engineer • Project Manager • Account Manager

Prerequisites:

The knowledge and skills that students are expected to have before attending this course are: • Basic knowledge of computer networking components - Windows A/D, SQL Server and components (servers, routers, switch) is helpful but not required • Understanding of Cisco Packaged Contact Center Enterprise components and call flows • Experience administering Cisco Packaged Contact Center Enterprise • Advanced Packaged Contact Center Enterprise administration experience Recommended Cisco Learning offerings that may help students meet these prerequisites: • Cisco CCEF Course • Cisco CCEA Course • Cisco CCEAA Course • Cisco CCNA Course • Cisco CLFNDU Course

 

Description:

This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

Course Objectives:

To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment. The course considers the nuances of analyzing and troubleshooting in various deployment scenarios. Designed Tier 2/Day 2 Support.

This course is delivered remotely via our partnership with Sunset Learning.