The knowledge and skills that students are expected to have before attending this course are:
• Basic knowledge of computer networking components - Windows A/D, SQL Server and components (servers, routers, switch) is helpful but not required
• Understanding of Cisco Packaged Contact Center Enterprise components and call flows
• Experience administering Cisco Packaged Contact Center Enterprise
• Advanced Packaged Contact Center Enterprise administration experience
Recommended Cisco Learning offerings that may help students meet these prerequisites:
• Cisco CCEF Course
• Cisco CCEA Course
• Cisco CCEAA Course
• Cisco CCNA Course
• Cisco CLFNDU Course
This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist
customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites
for this course.
To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment. The course considers
the nuances of analyzing and troubleshooting in various deployment scenarios. Designed Tier 2/Day 2 Support.
This course is delivered remotely via our partnership with Sunset Learning.
Apr 27, 2023
Jun 15, 2023
Want to Take this Course on a Different Day?
LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please constact us. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.