ITIL - AI Governance

Audience:

IT Leaders and Managers, AI Governance Officers, CIOs and CTOs, Digital Transformation Leaders, Product and Service Managers, Enterprise Architects, Risk, Compliance, and Security Professionals, Data and AI Professionals, IT Service Management Professionals, and Business Leaders responsible for AI adoption.

Prerequisites:

There are no formal prerequisites for this course. However, familiarity with IT service management concepts, digital transformation, or AI technologies is beneficial.

Course Description:

Artificial Intelligence is transforming every aspect of modern business, making effective governance essential for ensuring responsible, ethical, and sustainable AI adoption.

In this three-day instructor-led course, you'll learn how to establish governance structures that enable organizations to confidently adopt and scale AI while balancing innovation, compliance, risk management, and human oversight. Using the ITIL® AI Governance framework, you'll explore practical approaches for governing AI-enabled products and services, assessing AI risks, implementing governance controls, and continually improving AI governance capabilities.

Throughout the course, you'll apply governance concepts to realistic business scenarios while learning how AI governance integrates with existing ITIL practices, organizational strategy, and digital transformation initiatives.

Course Objectives:

In this course, students will learn to:

• Explain AI governance principles and their role within the ITIL framework.
• Differentiate governance from management in AI-enabled organizations.
• Understand AI capabilities, risks, ethical considerations, and governance requirements.
• Assess AI governance maturity and organizational readiness.
• Apply the ITIL AI Governance Model and Improvement Model.
• Design governance requirements for AI-enabled systems.
• Implement governance controls that support responsible AI adoption.
• Monitor, assure, and continually improve AI governance.
• Align AI governance with regulatory, ethical, and sustainability requirements.
• Apply governance principles to real-world AI scenarios.
• Prepare for the ITIL AI Governance (Version 5) certification exam.