ICCE Integrating Cisco Enterprise Chat and Email with UCCE
In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment.
The course covers the details needed to prepare an both UCCE and ECE environments for the integration and configurations steps required to do the actual integration. Students will gain experience with the operations and administration tasks required for initial ECE deployment as well as ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows, using the scripting tool, generating reports, enabling system logs for troubleshooting. Students will also see how to implement features that enhance ECE operations for Agents. This course also describes feature enhancements that will be available in ECE 12.0.
After completing this course, students should be able to meet the following course objectives:
- Learn operations and administration tasks required for initial ECE deployment Ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows
- Use the scripting tool
- Generate reports
- Enable system logs for troubleshooting
- Implement features that enhance ECE operations for Agents
This course is delivered remotely via our partnership with Sunset Learning.
This course isn't currently on the schedule, but we can add it. Just let us know.