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MB 230T01 A: Microsoft Dynamics 365 Customer Service

MB 230T01 A: Microsoft Dynamics 365 Customer Service

$2,595.00
4 days
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Description:

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Course Objectives:

Upon completing this course, students will be able to demonstrate the following skills:

  • Install and configure the customer service app
  • Identify common customer service scenarios
  • Complete a case resolution process
  • Analyze customer service data
  • Automate case management record processing
  • Create and use knowledge articles
  • Create and use entitlements and service level agreements
  • Work with Omnichannel
  • Work with Connected Customer Service
  • Work with Customer Service Scheduling
  • Work with Customer Service Insights

Scheduled Courses

This course isn't currently on the schedule, but we can add it. Just let us know.

Need to Request This Course On a Different Day?

LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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"Mr. Williams is a great communicator, knowledgeable and funny." | "Engaging, enthusiastic and personable!" | "Excellent trainer, very professional and knows his subject." | "The class is very informative and provides a great deal of insight. I love the enthusiasm of Mr. Williams. He's very positive and a great motivator. He listens well and he also has great communication skills." [Comments from students who attended Titus Williams' GSA delivery in Jacksonville, FL]